DePaula Ford - Service Center

Lenny is professional and cares about the service experience as well as the service work being performed. experience as well as the service work being performed. More

Lenny in Service is always helpful and always keeps me updated with my service needs. updated with my service needs. More

Nice people, very knowledgeable and fast service. Car under manufacturers warranty. No questions asked just fixed the issue and got me on my way. Thank You! Car under manufacturers warranty. No questions asked just fixed the issue and got me on my way. Thank You! More

Great service. Lenny was very helpful and explained everything clearly. Thank you for being a reliable service center. Lenny was very helpful and explained everything clearly. Thank you for being a reliable service center. More

Brought my Navigator in for service. They were efficient and friendly. Need a Lincoln dealer around here. 😒 They were efficient and friendly. Need a Lincoln dealer around here. 😒 More

I love the service desk team! ! They are 10/10. Thanks guys!! You always make sure I'm good:) ! They are 10/10. Thanks guys!! You always make sure I'm good:) More

Lenny was extremely helpful and professional. He explained every single detail in such a way that someone like me could understand. I would recommend him to anyone who would like to have a servic He explained every single detail in such a way that someone like me could understand. I would recommend him to anyone who would like to have a service. More

Did not follow through with request for written estimate. Had me spend $2600 on my CMax 6 months before transmission died-knowing full well that 2013 c maxes had early transmission issues that resulted in a Had me spend $2600 on my CMax 6 months before transmission died-knowing full well that 2013 c maxes had early transmission issues that resulted in a redesign in 2016 (I found out after researching this after they told me I had transmission issues after 118,000 miles. I also waited for 15 minutes after my scheduled appointment to be seen…(was told to take a seat) ..and then still was not called-I had to walk up and ask what was going on. Which is when I was told that they would need to keep the vehicle overnight (or I would have to come back in the morning). Said I should have brought it in in the morning- but THEY scheduled me for 1pm even though I had told them it might be a transmission issue. Then, I was told driver was on his way, but I had to wait 45 minutes for a 15 mile drive home! Awful! More

Lenny, always a pleasure. I appreciate being treated as a valued customer as well as the continued great customer service. The communication from start to finish involving the I appreciate being treated as a valued customer as well as the continued great customer service. The communication from start to finish involving the service is awesome. More

As usual, great service and fast! Never a problem and easy booking dates to work on. Never a problem and easy booking dates to work on. More