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DePaula Ford - Service Center

Albany, NY

4.6
2,801 Reviews

2,801 Reviews of DePaula Ford - Service Center

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July 21, 2025

My experience was Great . Service was awesome, Lenny was Great as always very helpful !! Would recommend everyone to stop in with issue Awesome atmosphere!! More

by NO20
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
July 21, 2025

Great professional service in a timely manner. Staff worked well together with our insurance company. More

by mmerwin83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2025

Kept up to date and very responsive Love dealing with chase and the team at dealer More

by BMONTHIE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2025

People are courteous and attentive to your concerns. They will let you know in advance if something might need service in the future. More

by DAREIT478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

Chance is a great service advisor he always walks me through the problems and makes suggestions that help me to decide the best way to resolve any or all repairs needed . Keeps my Ford Edge running gr More

by wfr3rd13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Service Advisor
July 19, 2025

The first service for my truck was completed much quicker than I expected. The staff was friendly as always. More

by WHEACOX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

lenny was super nice and very helpful in explaining things and updating me about my car More

by tpdavis213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Got an oil change. Had a sunroof issue. It was looked at and I was told it was 'off'. Now my plastic windshield molding its broken off from someone pulling themselves u More

by Jroc2727
Recommend Dealer
No
July 17, 2025

My apointment was on time and work was done quickly. All of the employees that I ran into were nice and helpful. More

by kgerfin217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Service was great even with all of the construction going on they had my truck done in a timely manner! More

by robert52473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.