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DePaula Ford - Service Center

Albany, NY

4.6
2,705 Reviews

2,705 Reviews of DePaula Ford - Service Center

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April 30, 2025

Diagnosed quickly, ordered part and future appointment scheduled quickly Everyone was great to work with More

by KLUKE318
Recommend Dealer
Yes
April 29, 2025

They are amazing to deal with, the service was fast the staff is friendly and it was nice that the shuttle service came and picked up my wife's vehicle up at her job did a complete service on the vehicle a More

by isca324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hussain Said
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Rigney
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Service at DePaula is always top notch. A+++++ Tom and his team are outstanding. Thank you! More

by JLYNCH11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Restino
April 28, 2025

Paid for a diagnostic ($216) service and the diagnosis was incorrect. Had the vehicle serviced elsewhere at the repair wasn't what I got charged $216 for by DePaula More

by Dr. Joe
Recommend Dealer
No
Employees Worked With
Jared
April 27, 2025

Was charged a fee for something I didn't ask for Was charged for asking them to service my car if the service was covered under warranty More

by Jeffreykeith1
Recommend Dealer
No
April 27, 2025

They took care of the warranty issues quickly. They were friendly and accommodating. mechanics were timely and helpful More

by PAUL.COLLOCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

Excellent service and wonderful people. You can trust them to do what’s necessary and be honest about what isn’t. I won’t be bringing my car anywhere else. More

by LESZUKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

You guys did a terrible and embarrassing job fixing my truck. Missing bolts, broken plastic still, bent support brackets, head light hanging out if the bumper and cigarette buts in the grill. More

by tjaqueway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collision department
April 25, 2025

DePaula service center is easy to work with and pleasant to deal with. I have recommended them to my whole family. More

by ngreenwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
April 25, 2025

I was very pleased with the service I received at Depaula Ford. Great service from Luis as always. The work was completed in a timely manner and very satisfied with the work completed. More

by John F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.