DePaula Ford - Service Center

customer service excellent- from phone to manager I called them because I had always gone to ORange Ford in LAtham- after being treated like they couldn't be bothered with me when I called for an app I called them because I had always gone to ORange Ford in LAtham- after being treated like they couldn't be bothered with me when I called for an appointment- I went to DePaula- an absolutely different experience from the appointment call through pick up and the technicians. Highly recommend! More

Recall of Vehicle. Service was very professional and was taken in at appointed time. Didn't have to wait to long for work to be done and staff was very helpful.. Service was very professional and was taken in at appointed time. Didn't have to wait to long for work to be done and staff was very helpful.. More

Good service and courtesy, too. I needed a check of an issue that developed. It was quickly diagnosed and part ordered (not a safety issue). Will return when part is received in a fe I needed a check of an issue that developed. It was quickly diagnosed and part ordered (not a safety issue). Will return when part is received in a few days to have it installed. The dealership will call with a appointment ASAP. Quick and easy diagnosis and assurance of a follow up call and appointment. More

Great Josh was great he was helpful as always and took very good care of me. I will only work with him for now on!! Thanks Josh again. Josh was great he was helpful as always and took very good care of me. I will only work with him for now on!! Thanks Josh again. More

Full Service annual oil change plus /$39.95 Billy Pine is the best - very courteous. He is a great employee! I actually enjoyed my visit at DePaula, mostly because of his demeanor. Also, the Billy Pine is the best - very courteous. He is a great employee! I actually enjoyed my visit at DePaula, mostly because of his demeanor. Also, the cashier was great too! More

Maintenance The Maintenance guy Fran was exceptional. He's the best guy I've experienced since the guy who handled this job way back for Orange Ford. He's the b The Maintenance guy Fran was exceptional. He's the best guy I've experienced since the guy who handled this job way back for Orange Ford. He's the best and you'd better keep him. An ongoing problem I'm having has reoccurred again but I'm sure it will be handled on my next visit More

Excellent Service Any time I need my car serviced the Depaula staff is friendly, fast, efficient and informative. Management as well as sales consultants that I interac Any time I need my car serviced the Depaula staff is friendly, fast, efficient and informative. Management as well as sales consultants that I interact with are also nothing short of amazing, friendly and welcoming. I highly recommend purchasing your next car at Depaula and also for any services you need!! More

Great service After a catastrophic failure in my car this dealership went above and beyond to advocate for me with Ford Motor company as well as executing the repai After a catastrophic failure in my car this dealership went above and beyond to advocate for me with Ford Motor company as well as executing the repairs expertly. Service manager, Mike Demartino and Lenny in service were particularly helpful and considerate. Very happy with DePaula. More

Courteous but problem not really fixed F150 had unseen water leaking into passenger side floor. They assured me it was fixed but when I touched the floor it’s still damp. They claimed they F150 had unseen water leaking into passenger side floor. They assured me it was fixed but when I touched the floor it’s still damp. They claimed they found a suspect area to silicon around a hose but I knew that sounded weak. To this day my floor mat is still damp. It’s just disappointing when you know leaving it’s a weak solution that you know ends up being unresolved. I bought the truck about a month and a half ago. Extremely disappointed in failed attempt. Just stand behind your product and take as long as you need until it’s fixed RIGHT! More

Service complete and prompt I like it when things go as promised. The 30,000 mile maintenance was comprehensive and work completed promptly. The call to my cell phone when the wo I like it when things go as promised. The 30,000 mile maintenance was comprehensive and work completed promptly. The call to my cell phone when the work was completed was helpful. More