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DePaula Ford - Service Center

Albany, NY

4.6
2,747 Reviews

2,747 Reviews of DePaula Ford - Service Center

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October 20, 2021

Every time I bring my car in it gets done right.Lenny and Crystal are the best More

by SEEYA777_1999
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
October 19, 2021

Competent vehicle maintenance, all respects. Excellent service advisors. Shuttle service a real plus. Good location More

by dgort
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Haynes, Crystal Blackman
October 19, 2021

Was told recall repair would take one day. I have never Was told recall repair would take one day. I have never gotten a call back on the status, even thought I was promised a call three times. It has b More

by Joe
Customer Service
Recommend Dealer
No
Employees Worked With
Crystal Blackman
October 18, 2021

Awesome Service! Fast and Organized! Everyone is super nice as well. Lenny was able to explained to me what i needed to know. More

by MARITESS_BRINGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
October 18, 2021

Super friendly Customer service, they took care of my car right away on my arrival, no waiting time just the usual formalities and they give me back in the scheduled time. Great service. Thanks Luca More

by Luca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Lenny is always professional and helpful, I feel like I can trust he will give me the best options when there are issues. More

by BAKERM183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

The team is professional and treats customers with respect. They give you an estimate of the time required and stick to it. More

by MDICKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
October 18, 2021

Good customer service Waited an hour. In and out. Everyone was attentive. Oil change and tire totation More

by JODIEP815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
October 18, 2021

Friendly staff. Long wait even though appointment was scheduled. Vehicle inspection video was nice feature. More

by VICBART319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
October 18, 2021

DePAula Ford service, had me in fast and out once my car was finished. GOOD JOB More

by tjgrimes49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
Oct 18, 2021 -

tjgrimes49 responded

Thanks

Oct 18, 2021 -

tjgrimes49 responded

N/A

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