DePaula Ford - Service Center

The staff at DePaula was courteous and professional. The facility was clean and inviting. The service received was equivalent to what you would expect from a five star dealership. My visit was pleasant. facility was clean and inviting. The service received was equivalent to what you would expect from a five star dealership. My visit was pleasant. More

This dealership service department is extremely helpful, friendly, knowledgeable and efficient. It has been a pleasure bringing my truck here friendly, knowledgeable and efficient. It has been a pleasure bringing my truck here More

I didn’t have an appointment but they still took my car for repair, which was great. They took care of me. for repair, which was great. They took care of me. More

I thought the service was great but everyone that I talk to was just so very kind to me and I really appreciated that to was just so very kind to me and I really appreciated that More

The associate , Lenny, was very helpful, polite and considerate. The Mazda service manager, Joseph, introduced himself, inquired about our experience and assured us that his goal is 100% customer satis considerate. The Mazda service manager, Joseph, introduced himself, inquired about our experience and assured us that his goal is 100% customer satisfaction. He was concerned and in earnest. The man really wants us totally satisfied with our new vehicle. More

Maintenance a waste of time and money. Still get hit with a $1000+ repair. Preventative maintenance a myth here. with a $1000+ repair. Preventative maintenance a myth here. More

Service took days longer than promised. Text updates promised completion, but then when I followed up by phone, it wasn’t ready. This happened twice. I had an appt to pick up car. When I arrived, it too promised completion, but then when I followed up by phone, it wasn’t ready. This happened twice. I had an appt to pick up car. When I arrived, it took nearly 30 minutes to “complete paperwork.” The clerk took my credit card payment to the building next door to process! Car passed NYS inspection w/o comment; next day routine service at original dealer revealed ON VIDEO that the brakes were shot and needed immediate replacement. One star is too many for this dealership. I can’t rate a person as I don’t know who inspected my car More

The staff at the heavy duty truck service department are outstanding; I have a motorhome with a Ford Chassis and have routinely brought it to this service center for inspections and other work. They are ex outstanding; I have a motorhome with a Ford Chassis and have routinely brought it to this service center for inspections and other work. They are extremely friendly and helpful. The guys at the counter are a credit to DePaula commitment to customer service More

Always an excellent experience and I am happy with my purchase both the vehicle and the service plan. purchase both the vehicle and the service plan. More

The drop off and pick up was very easy the service was done in a timely fashion everyone was very respectful done in a timely fashion everyone was very respectful More