DePaula Ford - Service Center

Have had nothing but issues with my vehicle and overall service with depaula Ford. The only thing that kept me coming back was the service manager did try to make everything better as best he could. Terr service with depaula Ford. The only thing that kept me coming back was the service manager did try to make everything better as best he could. Terrible place to deal with other than that More

Great quick and transparent service!!! We will always bring our Ford E450 motorhome to Depaula Ford to get it serviced. They do a great job bring our Ford E450 motorhome to Depaula Ford to get it serviced. They do a great job More

I have been going to another dealership for my 2019 F250 Super Duty for the past two years. For the past 18 months, I have been trying to replace the driver's side running board because the chrome is delam Super Duty for the past two years. For the past 18 months, I have been trying to replace the driver's side running board because the chrome is delaminating and the vehicle is still under warranty. Recently, a friend told me about DePaula Ford. I made an appointment for an oil change and a regular checkup for the vehicle. While there I told Ron B., about my issue with the running board. About an hour later he tells me that he has approval from Ford for its replacement and they have one in stock and would I like it replaced... well yeah. It took DePaula Ford and Ron B., less than an hour to get approval for something for which I have been waiting 18 months at the other Ford dealership. So where do you think I will now be going for all my service?! You got it... DePaula Ford. More

Car stuck at dealership several days longer than expected due to "shipping backlog" with parts. Will also need to go back again to finish the service I originally scheduled due to said shipping issues. This due to "shipping backlog" with parts. Will also need to go back again to finish the service I originally scheduled due to said shipping issues. This was after making initial the appointment almost two months prior and being told to call back two weeks out from the apt to order the parts because you can't hold parts for that long. More

Drove in with an appointment, service immediately met Drove in with an appointment, service immediately met me, service counter rep Crystal right there took info, explained in detail what was going to Drove in with an appointment, service immediately met me, service counter rep Crystal right there took info, explained in detail what was going to be done, signed paperwork. When service completed came out to get me. Crystal excellent customer service as usual, made sure I was completely satisfied. Fantastic ! More

Can’t complain about a thing everyone was nice and knowledgeable work started as soon as I got there. I think I might be back knowledgeable work started as soon as I got there. I think I might be back More

As always @ DePaula, service team is great...kudos to Michael especially...and the job was done in less time than originally estimated. Caneask for more! Michael especially...and the job was done in less time than originally estimated. Caneask for more! More

Bought our new car in for issues with the clock displaying the wrong time whenever you start the car. They just reset the time. Apparently they did not understand what was going on. Tried to explai displaying the wrong time whenever you start the car. They just reset the time. Apparently they did not understand what was going on. Tried to explain that to the service writer but was not working. Trying to get a hold of the service manager to set up another appointment. More

I arrived to the dealership at 4pm with an appointment for an inspection and headlight alignment. I asked them to take a look at my transmission and was told they had no one on site who could do that and for an inspection and headlight alignment. I asked them to take a look at my transmission and was told they had no one on site who could do that and I would have to come back next week. Not only did it take them *three hours* to finish my inspection alone. But they did not update my the entire time and did not write my name/car on the board at all so I could see who my service person was. This is the second visit in a row with unusually long wait times and the second in a row where I could hear staff and supervisors arguing in the shop during my visit. I will not be back. More

i had my service appointment yesterday 8/26 and upon leaving two check engine lights came on. as well as a change oil light. very confused leaving two check engine lights came on. as well as a change oil light. very confused More