DePaula Ford - Service Center

Bought our new car in for issues with the clock displaying the wrong time whenever you start the car. They just reset the time. Apparently they did not understand what was going on. Tried to explai displaying the wrong time whenever you start the car. They just reset the time. Apparently they did not understand what was going on. Tried to explain that to the service writer but was not working. Trying to get a hold of the service manager to set up another appointment. More

My appointment was 4:30 had dinner plans had to cancel didn’t get out until 6pm all I heard were short staff gonna be a long while . Maybe a phone call telling me to come half hour later would of been hel didn’t get out until 6pm all I heard were short staff gonna be a long while . Maybe a phone call telling me to come half hour later would of been helpful . More

I arrived to the dealership at 4pm with an appointment for an inspection and headlight alignment. I asked them to take a look at my transmission and was told they had no one on site who could do that and for an inspection and headlight alignment. I asked them to take a look at my transmission and was told they had no one on site who could do that and I would have to come back next week. Not only did it take them *three hours* to finish my inspection alone. But they did not update my the entire time and did not write my name/car on the board at all so I could see who my service person was. This is the second visit in a row with unusually long wait times and the second in a row where I could hear staff and supervisors arguing in the shop during my visit. I will not be back. More

i had my service appointment yesterday 8/26 and upon leaving two check engine lights came on. as well as a change oil light. very confused leaving two check engine lights came on. as well as a change oil light. very confused More

Mike was great and the video of my car was very detailed as well! I went in for an oil change and it was super quick. as well! I went in for an oil change and it was super quick. More

Scheduled service appointment took nearly twice as long as stated by service employee, but work (oil change) was completed as desired. My initial experiences with service have not endeared me towards wanti as stated by service employee, but work (oil change) was completed as desired. My initial experiences with service have not endeared me towards wanting to return — the only reason I do is my car is under warranty. More

They take care of you! I had no appointment, but I had a nail in my tire. I spoke to the service manager & he squeezed me in as it was a safety issue. All service people were very nice & helpful. nail in my tire. I spoke to the service manager & he squeezed me in as it was a safety issue. All service people were very nice & helpful. More

They greeted me at my car and got me right in for service. Staff were very professional and pleasant to deal with. Crystal, as usual was very accommodating and kept me informed. Love the video! service. Staff were very professional and pleasant to deal with. Crystal, as usual was very accommodating and kept me informed. Love the video! More

Great technician and on boarding, duration of time for service was double than what was expected, believe like other businesses they are experiencing staffing issues. service was double than what was expected, believe like other businesses they are experiencing staffing issues. More

The Best place to Service your car, and the cashier is very friendly my wife and I love the way she communicates with the customer very friendly my wife and I love the way she communicates with the customer More