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DePaula Ford - Service Center

Albany, NY

4.6
2,749 Reviews

2,749 Reviews of DePaula Ford - Service Center

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September 23, 2021

I have had excellent customer service every time I have came. I would recommend them to everyone who is looking for a car or being serviced More

by NOELLE.1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2021

First time to the service department. Couldn’t have been more satisfied with service and friendly, helpful interaction with greeters, service personnel and check out staff. A very, very professional operat More

by DMCCANN2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
September 22, 2021

I was told initially my service would take 1-1.5 hours. I ended up waiting 3 hours. I had t9 complain in order for anyone to notice I had been waiting that long. Terrible service. More

by LINSEYEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
September 22, 2021

Very helpful in all ways, from estimate, working with insurance, excellent repair work cleaning car for return, even contacted car service for a ride. More

by RSPRING
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Collision Center
September 20, 2021

I was told service would be done within an hour. They kept my vehicle for 2 days. More

by Krflores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
September 20, 2021

It was my first visit to DePaula Ford to have the oil changed I’m my motorhome and I could. It have asked for a better experience. Ron B wrote up the order and was fantastic. Thank you DePaula Ford for More

by MMACKAY23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
September 19, 2021

So far so good, Getting service here. Very accommodating. Easy to schedule online and that helps as it is a busy shop. More

by HD_DOORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Schmetterer, Ron Bissonette
September 18, 2021

Brought vehicle in for specific issue.. came back out with more issues that I didn’t have. They tried to sell me service not needed because they didn’t install the electrical components back right on the More

by Jtracylynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
September 18, 2021

Took longer than anticipated but overall great service and friendly people work here. I would highly recommend. More

by Kearbear8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
September 17, 2021

Had my vehicle in and out in a timely manor. Everyone in the service department were very friendly. More

by trrjar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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