DePaula Ford - Service Center

They greeted me at my car and got me right in for service. Staff were very professional and pleasant to deal with. Crystal, as usual was very accommodating and kept me informed. Love the video! service. Staff were very professional and pleasant to deal with. Crystal, as usual was very accommodating and kept me informed. Love the video! More

The Best place to Service your car, and the cashier is very friendly my wife and I love the way she communicates with the customer very friendly my wife and I love the way she communicates with the customer More

Great technician and on boarding, duration of time for service was double than what was expected, believe like other businesses they are experiencing staffing issues. service was double than what was expected, believe like other businesses they are experiencing staffing issues. More

Highway Robbery. I personally think that this place find stuff wrong with your car that’s not even wrong with your car just so they can get the price up so they could make a pretty good penny off of you I w stuff wrong with your car that’s not even wrong with your car just so they can get the price up so they could make a pretty good penny off of you I would not recommend anybody to bring there car or truck. More

I was very pleased with the service from the time I called for appointment to the time I picked up my car! Thank you folks! called for appointment to the time I picked up my car! Thank you folks! More

Excellent service experience. Lenny was on top of it the entire time! He kept me up to date while my car was being serviced and promptly returned my call. entire time! He kept me up to date while my car was being serviced and promptly returned my call. More

When I went to the service department I was greater by a smiling service representative, took input of what needed to be done and made sure to the work was done correctly and in a timely fashion smiling service representative, took input of what needed to be done and made sure to the work was done correctly and in a timely fashion More

Service usually ok. This time was not very good. Very poor communication. I constantly had to keep calling to find out what was going on. Would never get call back. Techs did not use i-service as usuall poor communication. I constantly had to keep calling to find out what was going on. Would never get call back. Techs did not use i-service as usually do. Car was there all day first day and never got looked at till 6 pm. Had to stay over night. Next day I had to call to find out what as going on again. Nobody knew. When I spoke to the manger about my dissatisfaction he did not seem to care. Said he would call me back but never did. One of his service reps did, Lenny. Said they would finish that day but then they Could not finish the job cause the shop could not find the correct tool. Lenny did call for that update. Had to wait till Monday. Again no phone call to update till I called. Said would be ready at 5pm when I went to pick up I found out the Tech damage my Axelrod and no one called me to tell me. They did fix this and not charge me but made it take and extra day. I have had many services done before with out to much issue. so I hate to say don't go here but not sure I will next time. Rating this visit would be 1 if was not for Lenny the service rep finally helping out and giving me all the info. Was much more professional compared to the manger. Lenny was able to swing me a little to consider going back. More

Great service kept me informed on progress On my car’s Great service kept me informed on progress On my car’s maintenance, and great advice on what was needed to keep it running well. Helped me to unders Great service kept me informed on progress On my car’s maintenance, and great advice on what was needed to keep it running well. Helped me to understand better why I needed a transmission flush, which I was concerned about. My car runs great now and I trust the Maintenance crew at Depaula Ford! My Ford Escape is doing great More

The service was done on time and the person who handled the service was professional a d polite. The service was delivered as promised. Thank you. the service was professional a d polite. The service was delivered as promised. Thank you. More