DePaula Ford - Service Center

Had my vehicle in and out in a timely manor. Everyone in the service department were very friendly. the service department were very friendly. More

I have had a string of bad experiences with this dealership, specifically in the service department. I have had to wait a month or more for an appointment on several occasions, only to have whatever dealership, specifically in the service department. I have had to wait a month or more for an appointment on several occasions, only to have whatever part I need not be in stock, thus having to wait another month or more to get my issue resolved. On more than one occasion, the wrong part was ordered, causing an even longer wait. It took months of waiting just to get a blend control motor put in. I have never received a call when my parts have come in and have to chase them around to find out when I can schedule my repairs. Techs were untruthful about work performed (told me the dash needed to come out for the blend control motor, which is untrue and couldn’t have been performed in the time it took to replace), generally rude, and unhelpful. While performing work, other components were damaged that I am still waiting to have resolved. Managers have claimed they’d “take care of me” when things go wrong, only to completely deny anything happened on the next visit. For what it’s worth, Lenny always tried to help me, but there’s only so much one person can do. More

Good place to get my truck worked on. Trust and experience is there to count on experience is there to count on More

I was given constant reminders. I was taken on time and it was done before time due. it was done before time due. More

Made and appoint three weeks in advance for a service recall, half way through the day of my appointment was called and told they didn’t bother to get the part prior to my appointment. recall, half way through the day of my appointment was called and told they didn’t bother to get the part prior to my appointment. More

Work was completed in the time frame they told me. No complaints. Staff is always courteous complaints. Staff is always courteous More

They didn't fix my car in a timely manner. 3 weeks to be exact exact More

Was not impressed! 2 and half hours for oil change. Never sent video of inspection sent video of inspection More

Efficient. Service advisor (Mike Haynes) answered multiple questions, including another Mazda we own. On-line scheduling works well. Text and email confirmation also. Shuttle availability a plus. multiple questions, including another Mazda we own. On-line scheduling works well. Text and email confirmation also. Shuttle availability a plus. More

Always give me an accurate picture of my service. Always give me an accurate time of when my service will be completed. Let me know if any problems need to be fixed. give me an accurate time of when my service will be completed. Let me know if any problems need to be fixed. More