DePaula Ford - Service Center

Always give me an accurate picture of my service. Always give me an accurate time of when my service will be completed. Let me know if any problems need to be fixed. give me an accurate time of when my service will be completed. Let me know if any problems need to be fixed. More

I was pleased by the service provided and the people who provided the service. I was greeted upon my arrival and the work order was promptly entered. provided the service. I was greeted upon my arrival and the work order was promptly entered. More

I was immediately greeted by a Ford agent who took my car even though I didn’t have an appointment, the technician even cleaned up minor scrapes from my car, the service was prompt and timely. Overall very g even though I didn’t have an appointment, the technician even cleaned up minor scrapes from my car, the service was prompt and timely. Overall very good experience More

This was for an oil change, tire rotation, and alignment. It first took over 3.5 hours, which wasn’t expected and never experienced previously. Then when I left the check engine light came on. I brought it It first took over 3.5 hours, which wasn’t expected and never experienced previously. Then when I left the check engine light came on. I brought it back and they said the oil cap wasn’t on all the way. They also needed to clean up. They then completed the work but failed to tell me. Eventually someone genuinely concerned asked be about it as I was angrily walking around the service area. The truck was also reurned with an oily film on the drivers side door and steering wheel. I have used this dealership for years, since Orange, and never had such a bad experience. They also tried to charge me for the oil change when I had the service plan as part of my lease. More

De Paula Mazda has wonderful, quick, and efficient service! They also possess friendly and helpful team members. We always feel welcome and confident when brining in our cars! service! They also possess friendly and helpful team members. We always feel welcome and confident when brining in our cars! More

I felt like they always do a good job servicing my vehicle and make sure that we feel comfortable while waiting. It did take over an hour for an oil change and a quick service, but besides that it was vehicle and make sure that we feel comfortable while waiting. It did take over an hour for an oil change and a quick service, but besides that it was a good experience. More

They blew it twice. Didn't fix problem first time and then wanted 475 more to fix two O rings and new lines. Only needs the two 14 Dollar o rings. Should have replaced at no charge and not try and rip me then wanted 475 more to fix two O rings and new lines. Only needs the two 14 Dollar o rings. Should have replaced at no charge and not try and rip me off for lines I did not need More

Crystal and Michael are two of the nicest employees you have. They are so accommodating and polite. Your dealership is lucky to have them working for you have. They are so accommodating and polite. Your dealership is lucky to have them working for you More

The service tech that took care of me was friendly and informative. I had an appointment which was kept, and the work was done in a timely fashion informative. I had an appointment which was kept, and the work was done in a timely fashion More

Service was excellent. Our service advisor (Crystal) was very friendly and had us in and out in the time she promised. I would definitely recommend DePaula Ford for service. very friendly and had us in and out in the time she promised. I would definitely recommend DePaula Ford for service. More