DePaula Ford - Service Center

DePaula Ford is the only place I do business for my Mercury.. everyone at the service department was very nice and took my car in very quickly.. Mercury.. everyone at the service department was very nice and took my car in very quickly.. More

I scheduled an appointment for one of two recalls. When I arrived I was told I was there for a reprogram of some cam bearing not the door locks I was scheduled for. Then briefly there was I question why I I arrived I was told I was there for a reprogram of some cam bearing not the door locks I was scheduled for. Then briefly there was I question why I there at all! I was told it would be 1-1.5 hours to complete. I walked up the street to diner and had breakfast. Came back and set in waiting area. Then decided to go outside as it was nice day. Saw my truck sitting outside so, I went in and ask if my truck was done? Service person went check and it was not done. At this point they’ve had my truck for one hour and it is sitting outside no done!! After raising my concern it was brought it and still took another 30 minutes!! I’m about done with your service department unless someone takes control of it!! I even got a gift card from Ford because of POOR service at DePaula Ford!! There other Ford dealers in the area I can use for a lease I do not have to come there!!! Your choice or lose a customer!’ More

I bought 5 Ford vehicles and I have to say I’ve been I bought 5 Ford vehicles and I have to say I’ve been happy with them all. The sales staff ( they are ok) and the service department (especially the I bought 5 Ford vehicles and I have to say I’ve been happy with them all. The sales staff ( they are ok) and the service department (especially the service department is really good and trustworthy) Lenny from service is the best! More

When I bought my Explorer, the Maintenance Plan( one of the many add-ons) was shove to my throat as if I won’t be able to buy a car without buying those add-ons. On July 27th, I went back to the dealersh the many add-ons) was shove to my throat as if I won’t be able to buy a car without buying those add-ons. On July 27th, I went back to the dealership to avail of the second visit of the supposed 5 scheduled visits. Only the second visit for change oil and tire rotation because the plan will expire on the 31st of July. The Customer Service crew did not accommodate me despite the fact that my Plan will expire on the 31st. I beg but to no avail. He instead made me an appointment on August 11th. I asked him if they would still honor the Plan and told me they would because it was not my fault. I then came on the eleventh for the appointment only to be told they are not honoring the Plan after they supposedly done the scheduled service. To make things worst, the fix they perform on my roof rack cover which is a “recall” did not hold. They did a bandage fix of putting a small amount of glue instead of putting new clips in it. I was even told that I have to buy a new one because my roof rack was broke. The roof rack cover is a recall therefore must be replaced without any cost to me. The Service Manager did nothing too except to say “I understand but.... “. I will never go back to De Paula Ford anymore neither to De Paula Chevy for they did me bad too with my Chevy Blazer before. I will not recommend these two dealership to any of my friends who are in the market for vehicles. More

Great job keep up the good work! We enjoy coming to a friendly place that’s resononably priced & get the work done quickly & done right the first time friendly place that’s resononably priced & get the work done quickly & done right the first time More

Communication is very poor. If there's an issue with your vehicle it's all on you to call for updates. Even when you ask them to please keep you informed they don't. vehicle it's all on you to call for updates. Even when you ask them to please keep you informed they don't. More

The issue we had was getting new keys and the keys communicating with the car It took a couple of try’s to fix it but final results are all is good now communicating with the car It took a couple of try’s to fix it but final results are all is good now More

I was told my oil change would be covered under my service contract because I still had 12 oil changes left. I informed who I was speaking with that I had over 100,000 miles on the vehicle when I mad service contract because I still had 12 oil changes left. I informed who I was speaking with that I had over 100,000 miles on the vehicle when I made the appointment and she said it wouldn’t matter, that the number of oil changes were still available even if I was over 100,000. So I paid for an oil change I wasn’t expecting to pay for. Additionally, I spent $1,100 on a brake job in January... my brakes were giving me an issue so I had them look at my brakes while I was there. They informed me that the brakes were good but that the calipers weren’t grabbing the pads correctly. They said that all the parts were fine but that it would be $200 for them to take apart my brakes and put them back together. It just sounded like they weren’t correctly replaced the last time I was in and that’s why I was having issues now. I’ve been buying cars from this dealership for over 15 years and I’m not sure I would buy another based on issues I’ve had with service on my latest purchase. More

Had an appointment with your service department yesterday to have a GPS chip installed. When I made the appointment I was quoted $150 for the service. When I showed up for the appointment I was told it would to have a GPS chip installed. When I made the appointment I was quoted $150 for the service. When I showed up for the appointment I was told it would be $500. I refused the service but wasted my time driving from Clifton Park to Albany. Very poor customer service. When quoting services you should be accurate. I won’t be back. I will take my business to another Mazda dealership. More

Collin, my sales rep, was awesome. He was very engaged and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfe and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfect customer, I was offered no deal to upgrade my car. They blamed low inventory of cars, but that doesn’t help me get into a new lease. So now I am stuck to either buy my car out, or extend the lease. I will not be leasing through Depaula Ford again, after being promised an incentive for my next car the day I signed three years ago. More