DePaula Ford - Service Center

My family plans to make all continued needed maintenance services done to our Ford Escape at the DePaula Ford Mazda on Central Avenue Albany New York. services done to our Ford Escape at the DePaula Ford Mazda on Central Avenue Albany New York. More

I bought a 3 year service contract which had just expired the previous month. I barely used it. They charged me $79.55 for an oil change and tire rotation and wanted me pay several hundred dollars more for t the previous month. I barely used it. They charged me $79.55 for an oil change and tire rotation and wanted me pay several hundred dollars more for two air filters (engine and cabin). Truly regret buying this service contract and very unhappy with how I was treated. More

Everything went well during my service appointment. Everyone was very friendly and helpful. Even though it was very busy, Lenny took the time to work with me and each of the other customers on the wor Everyone was very friendly and helpful. Even though it was very busy, Lenny took the time to work with me and each of the other customers on the work being done. More

Crystal B is excellent. She explains everything very well. She has precise attention to detail. She is happy to see her clients. Three cheers for Crystal! well. She has precise attention to detail. She is happy to see her clients. Three cheers for Crystal! More

Great experience! Service writers were very helpful and kind! Will definitely be revisiting location if my vehicle needs anything else! (Although hopefully not for a little while haha) kind! Will definitely be revisiting location if my vehicle needs anything else! (Although hopefully not for a little while haha) More

Staff very courteous and friendly. Appointment was scheduled promptly. Service was provided promptly. Twenty five Word minimum is ridiculous. Will not respond to survey again scheduled promptly. Service was provided promptly. Twenty five Word minimum is ridiculous. Will not respond to survey again More

Always professional efficient and fantastic customer service. It starts with the initial phone call for an appointment and ends with the cashiers. They always let you know the progress of the work by s service. It starts with the initial phone call for an appointment and ends with the cashiers. They always let you know the progress of the work by service personnel More

Very quick and helpful, apparently I need to use 25 words when four would have been enough but here we are. Fjcufjej. Irk I heh hdskzi jvjdk j je when four would have been enough but here we are. Fjcufjej. Irk I heh hdskzi jvjdk j je More

I was not too happy with the personnel in the service department. Seems like there was a disconnect in communication between them. Never even received phone call telling me vehicle was ready. department. Seems like there was a disconnect in communication between them. Never even received phone call telling me vehicle was ready. More

SUV came back with door scratches drivers side, damage to wheel from removal. My wife,daughter and grandson were put in danger due to 3 hand loose lug nuts driver side and 2 loose lugs passenger side front w wheel from removal. My wife,daughter and grandson were put in danger due to 3 hand loose lug nuts driver side and 2 loose lugs passenger side front wheels. I had to leave work because i had her pull shaking vehicle off road. I was able to tighten down all lug nuts.Front brakes were replaced on service. I contacted service immediately after scratches discovered and my wife returned for inspection of damage. Now she has to go back for estimate of repair, and then again for repair. Simple brake job turning into nightmare More