DePaula Ford - Service Center

Made appointment for 0815 on Saturday, for oil and filter service and nys inspection, checked in, told be done at 0930, was done on time, got to view the mechanics xx of vehicle. Everyone was exceptionally f service and nys inspection, checked in, told be done at 0930, was done on time, got to view the mechanics xx of vehicle. Everyone was exceptionally friendly and very professional More

After receiving a text repair was near completion I had to call to verify and that was wrong, sent in error, and no call to tell me adding 10 days. Again, I had to call day was supposed to be done and it w to call to verify and that was wrong, sent in error, and no call to tell me adding 10 days. Again, I had to call day was supposed to be done and it was done but waiting on check from insurance company. I made calls to get verification and still took 2 days of "just have to print and do paperwork" I finally just went so they would do paperwork. There is absolutely NO communication. More

We are Satisfied with the service as we need to check the air pressure. All tire change new to get a safe drive for our vacation trip. air pressure. All tire change new to get a safe drive for our vacation trip. More

Generally pleasant personnel. F150 was in for transmission evaluation ( hard shift out of 1st gear) . First evaluation resulted the need to make a follow up appointment. No reminder texts were transmission evaluation ( hard shift out of 1st gear) . First evaluation resulted the need to make a follow up appointment. No reminder texts were sent to me - so I called the day before the scheduled appointment: no appointment was ever made! I rescheduled. Brought the truck in - came back at the end of the day … no one looked at the truck. Left it again the next day - came back at 5PM … no one looked at the truck! “ oh we’re having man power issues” How about this: if you can’t get to the service task let me know. The truck sat in your parking lot for 2 days - I think the tranny issue is something you know will need a lot of time to remedy and you don’t want to get into this repair. Also - there was “ no loaner / rental” vehicles available! Really?! Do I drive the truck with a tranny issue ???? The scenario was left as : “ make an appointment at the end of July” I’m heading to the Ford Dealership up on Rt. 5 ( Metro Ford) … to see what their take is on this : 1) 3 appointments / 4 weeks and no work done & 2) is this tranny issue a scenario where a replacement is needed ? The truck is for daily business endeavors. I’m 40 years in business here - I can be reached at 518-424-3057. More

Your employees are very courteous and helpful. Lenny was great. I don't feel like writing twenty five words so why do I have to???? great. I don't feel like writing twenty five words so why do I have to???? More

Had an appointment for a NYS inspection and a recall. Recall wasn’t done said it wasn’t a good fix. Took an hour and twenty minutes to get the inspection. Not satisfied with the lame excuses for the exce Recall wasn’t done said it wasn’t a good fix. Took an hour and twenty minutes to get the inspection. Not satisfied with the lame excuses for the excessive time for completion. More

I will never bring my vehicle there ever again your service was horrible You overcharged took way too long to do my vehicle and you didn’t even do it right it was not completed very bad experience with service was horrible You overcharged took way too long to do my vehicle and you didn’t even do it right it was not completed very bad experience with Depaula Ford when I own a Chevrolet More

Josh was very helpful and made my AC repair as painless as possible. He was very professional and customer friendly. The length of time to repair was a little on the long side, arrived as scheduled at 10:4 as possible. He was very professional and customer friendly. The length of time to repair was a little on the long side, arrived as scheduled at 10:45 am did not leave till around 2:30pm. More

Efficient and clean. Nice attention to details with video review of car. Ease of scheduling and a comfortable waiting area. They were helpful in suggesting additionally needed service. review of car. Ease of scheduling and a comfortable waiting area. They were helpful in suggesting additionally needed service. More

Very pleased with Justin at DePaula’s response to my repair issue. Excellent and timely service. I intend to continue purchasing and servicing my vehicles at DePaula. repair issue. Excellent and timely service. I intend to continue purchasing and servicing my vehicles at DePaula. More