DePaula Ford - Service Center

Lenny is an excellent service person. I was here on Lenny is an excellent service person. I was here on Monday March 29 and was here till 8:00pm. He was so kind and felt bad bc the guy who was suppose Lenny is an excellent service person. I was here on Monday March 29 and was here till 8:00pm. He was so kind and felt bad bc the guy who was supposed to do my alignment left. So I had to come back the next day to get it done. He made sure it got in right away. More

The #1 reason why I keep coming back to Mazda, specifically this dealership is their customer service. I have brought my car in more then the average car owner brings their car in for service and specifically this dealership is their customer service. I have brought my car in more then the average car owner brings their car in for service and as much as I have pestered them about every little concern and need I have had, they have always went above and beyond to make me happy. Their persistence to achieve customer satisfaction is extraordinary and since day one I have respected them for that. More

I had brought my car in for brake service beginning of the month. Every situation I had to face with the staff helped me with no problem the month. Every situation I had to face with the staff helped me with no problem More

Depaula is excellent. They have had to take care of my leased cars numerous times and have done it quickly, efficiently, and with very good humor. I love the staff and I love their style. leased cars numerous times and have done it quickly, efficiently, and with very good humor. I love the staff and I love their style. More

Great customer service. Everyone in service has gone above and beyond to make my oil change's super quick and easy. Crystal, Lenny, Luis, Justin, Mike, and Josh have been amazing!! above and beyond to make my oil change's super quick and easy. Crystal, Lenny, Luis, Justin, Mike, and Josh have been amazing!! More

Annual inspection only. In and out in 40 minutes! 25 word minimum is stupid and there is no need for wasting people's time like that!!!!! minimum is stupid and there is no need for wasting people's time like that!!!!! More

Very good service this time compared to my last visit when I purchased this car last March 2020. Lenny was patient and professional while speaking with me explaining the service I (Deborah Stanfield) rec when I purchased this car last March 2020. Lenny was patient and professional while speaking with me explaining the service I (Deborah Stanfield) received. It seemed to be busy at the time I arrived. However while waiting the other auto workers were also professional and polite. I hope this continues because it was a great feeling as I was hesitant about coming back for any type of service. So Thank you for that. I appreciated the service I received. More

All went well during my visit. Best part was no charge. Certainly I will be using the service when needed. I have always been very happy Certainly I will be using the service when needed. I have always been very happy More

Able to drive inside to drop off car. Service team member greeted me at arrival and saw me through the whole process. All service completed as promised. greeted me at arrival and saw me through the whole process. All service completed as promised. More

Always professional, always thorough, always courteous. Steve always remembers me and always ensures I am satisfied with the work performed. This is something that has been lost at other large dealerships. Steve always remembers me and always ensures I am satisfied with the work performed. This is something that has been lost at other large dealerships. More