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DePaula Ford - Service Center

Albany, NY

4.6
2,707 Reviews

2,707 Reviews of DePaula Ford - Service Center

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March 25, 2021

DePaula’s service department is very hospitable and welcoming of ideas expressed by me during the process of delivering their very good service. I am strongly encouraged to purchase my next vehicle the More

by RP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
Mar 30, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 25, 2021

Great workmanship. The job was done on time. It was done correctly If there was one area to correct it would be don’t use as much air freshener next time More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Demartino, Josh Brogue
Mar 29, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 25, 2021

Amazing service!! I showed up unannounced and they got me right in! Friendly knowledgeable staff. The 2 workers on were so nice. The tech even pulled my car right up for me! More

by JEANNIECUSANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Garcelona , Mike Demartino, Josh Brogue
Mar 30, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 24, 2021

I would definitely have to give Depaula 5 stars for their service on repairs to my vehicle especially the service manager Justin. He went out of his way to insure the vehicle was correctly repaired processed More

by Farchino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
Mar 25, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 24, 2021

service operation at Depaula is THE BESTall employees service operation at Depaula is THE BEST all employees are extremely nice and helpful, and work is always completed timely and correctly. and cost i More

by FireFighterBarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Demartino, Crystal Blackman
Mar 25, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 24, 2021

Polite, professional, Josh stuck with it and saw that the work got well done. I would go here again. The wife will probably take her care here now. By More

by Joe califano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
Mar 25, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 24, 2021

Depaule Ford service department is friendly and efficient. My truck was ready when promised and the work was done as expected. A great experience as usual. More

by robclarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
Mar 25, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 23, 2021

Nice folks and no nonsense. Everything I needed handled was handled professionally and transparently. Labor was a bit on the pricey side but you get what you pay for. More

by Apecha117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue
Mar 25, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 23, 2021

He was very nice and helpful he called enterprise for car service he kept us inform about the car and when it will be ready More

by Joystratton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dittmar
Mar 25, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 23, 2021

I had a great visit . I also already sent a great review survey shortly after my visit . More words are not necessary to Thank you More

by SMDS4950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

DePaula Ford responded

Thank you so much for the review! If there's anything we can help with in the future, don't hesitate to reach out.

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