DePaula Ford - Service Center

I recently had our Ford escape serviced at DePaula Ford. I was greeted immediately and welcomed by your service advisor Crystal who was awesome. Service was done in a timely manner, everyone was very friend I was greeted immediately and welcomed by your service advisor Crystal who was awesome. Service was done in a timely manner, everyone was very friendly and helpful. The wheel alignment that was recommended I thought was a bit overpriced. We will continue to have our Ford escape serviced at DePaula, and when the time comes will more than likely be using the dealership for our next vehicle. More

Service Advisor Ron Bissonette and Technician Ron Case are awesome. Hands down best service around. Always great experience when dealing with the DePaula family including DePaula Chevrolet. are awesome. Hands down best service around. Always great experience when dealing with the DePaula family including DePaula Chevrolet. More

After a service misunderstanding. Lenny Farnam not only remembered the incident and myself but went out of his way to correct the issue. Both he and Crystal Blackman professionalism was outstanding. Not on remembered the incident and myself but went out of his way to correct the issue. Both he and Crystal Blackman professionalism was outstanding. Not only were they both efficient and professional in resolving the issue they each exhibited a rare personal and human side which is so lacking in interacting with customers. They are indeed assets to DePaula but also would be to any organization. Nice Job! See you both soon. DL More

I have always had a good experience at DePaula Mazda. They are efficient and informative. Everything is explained in simple understandable language. Pleasant and knowledgeable Service people. They are efficient and informative. Everything is explained in simple understandable language. Pleasant and knowledgeable Service people. More

Fast and amazing service from Truck shop. Thank you Ron B for keeping our fleet on the road. Highly recommend anyone that is in need of truck repair to go to see Ron B and the truck team! for keeping our fleet on the road. Highly recommend anyone that is in need of truck repair to go to see Ron B and the truck team! More

Great service and I have never had an issue due to great customer service. I will always come back whenever I need maintenance done on my vehicle. customer service. I will always come back whenever I need maintenance done on my vehicle. More

Like always Crystal was Excellent. Her professionalism yet approachable attitude is warming and make the visit worth while.😀 Crystal has a way of brighting your day. yet approachable attitude is warming and make the visit worth while.😀 Crystal has a way of brighting your day. More

Excellent service! Got my oil changed and vehicle looked over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but I understand why that isn't there at this time. More

I dropped off a fleet car approximately 1/22/21 for a review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually c review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually called nearly a month later. I did get busy and granted should have called earlier, but I would have thought the dealer would have the responsibility to call themselves. The only reason why I'm giving this 2 stars instead of 1 star is because the service tech (I believe it was Lenny?) that took the call and handled the situation was courtesy and professional about looking into why the car sat for so long and had no follow up phone calls. I'm a reasonable person and understand things happen, but not hearing anything is really inexcusable. More