DePaula Ford - Service Center

Alex was professional, friendly and experienced. I don’t know what else to say. It is ridiculous that the minimum words is 25 in order to submit. know what else to say. It is ridiculous that the minimum words is 25 in order to submit. More

Came in for recall work on lift gate. everything was done in a timely fashion. We are very happy with our new CX-9 Thank you Zak Ballard. in a timely fashion. We are very happy with our new CX-9 Thank you Zak Ballard. More

It was great. Everyone there is very professional .. personable and definitely knowledgeable Spacing was great. I sat at a table in the showroom👍👏very clean personable and definitely knowledgeable Spacing was great. I sat at a table in the showroom👍👏very clean More

Josh helped me from the start, my appt. was at 8:30 am and the oil change package was completed within an hour. The technician recommended a few things to be done with my car, through a video which was ve and the oil change package was completed within an hour. The technician recommended a few things to be done with my car, through a video which was very helpful. As this was about to take a few more hours, I said I'd wait longer, but josh without hesitation recommended letting me borrow a rental if available. I feel like the workers here know what they're talking about. More

I want to write a special thank you to Alex Haynes, Service Advisor at DePaula Ford. If one were to look in the dictionary for the word great customer service, his name would be there instead. With p Service Advisor at DePaula Ford. If one were to look in the dictionary for the word great customer service, his name would be there instead. With people like this at Depaula Ford, the company will always be prosperous. I will buy my next car through them as the service division qualifies a dealership. Thank you again Alex, your parents did a good job with you! More

over priced The remotes for my 2009 Mazda 6 were not working so I brought it to DePaula Mazda on Central Ave Albany, NY. They wanted $200 to buy one remote and $1 The remotes for my 2009 Mazda 6 were not working so I brought it to DePaula Mazda on Central Ave Albany, NY. They wanted $200 to buy one remote and $135 to program it. So, $335.00 per remote. I said no, that is outrageous. I went home and purchased a brand-new remote off ebay for $21.00 from some company in California. I took the remote to Mangione's locksmith on Central Ave, right down the street from DePaula Mazda. The cut the key for $12.00 and programed it for $65.00. A grand total of $98.00. Still high for a key in my opinion but $98.00 is much better the DePaula's $335.00. More

Great and professional customer service Lenny was excellent. His customer service was professional, simple and helpful. The video update of my service exceeded expectations and the service w Lenny was excellent. His customer service was professional, simple and helpful. The video update of my service exceeded expectations and the service was completed quickly. More

Excellent Customer Service Steve provided outstanding customer service and keep me informed every step of the process while my truck was being worked on. They promised me a time Steve provided outstanding customer service and keep me informed every step of the process while my truck was being worked on. They promised me a time when the work would be done, it was completed on time. More

Had tires rear brakes and a alignment done. My experience was great. They were professional and they did a great job on my car. I would recommend De Paula to any that"s looking for a car or for My experience was great. They were professional and they did a great job on my car. I would recommend De Paula to any that"s looking for a car or for service. More

Will NEVER buy from DePaula again On 2/12/20 a check engine light came on in my 2018 Ford Focus. I was told that problem was due to rodents chewing car wires and the repair would cost On 2/12/20 a check engine light came on in my 2018 Ford Focus. I was told that problem was due to rodents chewing car wires and the repair would cost about $500. This car had 11,344 miles at the time of service. I asked the service department if cost of repair could be covered by dealer or discounted as this was not my fault, but they refused. I feel that this is poor customer service, damage to car was not my fault and I should not be responsible for repair of $475.24 on a car with less than 12,000 miles. Additionally, several years ago when this happened with my Subaru the cost was covered up to my deductible. More