DePaula Ford - Service Center

Lenny was very helpful and kind when I went in for my NY State inspection. State inspection. More

Always warm and welcoming and professional. Service wait times are minimal and all is explained nicely at check out time; never rushed. Love the service and Luis is the best. Many thanks! Service wait times are minimal and all is explained nicely at check out time; never rushed. Love the service and Luis is the best. Many thanks! More

I have always been treated with respect at DePaula Ford. Lenny is always honest with me. He does not try to pressure me into having service completed until my owners manual recommends it. Lenny is always honest with me. He does not try to pressure me into having service completed until my owners manual recommends it. More

They addressed my issue with my battery monitor and all seems fine, they were very helpful seems fine, they were very helpful More

Lenny was absolutely amazing to deal with and took the time to explain everything to me with upmost patience and compassion! Depaula team is good but Lenny is amazing and yo are lucky to have him! Pleasur time to explain everything to me with upmost patience and compassion! Depaula team is good but Lenny is amazing and yo are lucky to have him! Pleasure to deal with thank you Lenny!!! More

Best customer service I've gotten in quite a while! Will definitely get my car serviced there again! Will definitely get my car serviced there again! More

This is the second time I have visited the facility since my purchase of the vehicle last NOVEMBER. Both times I have dealt with Lenny Farnam he is very efficient and covers all the things necessary for prov my purchase of the vehicle last NOVEMBER. Both times I have dealt with Lenny Farnam he is very efficient and covers all the things necessary for providing good. service. I have an extensive background in the automotive industry and it is rare to see someone that provides pleasant quality service these days. More

Depaula's service department is a friendly and welcoming environment. Each advisor I have worked with has been pleasant and helpful. I had the pleasure of working with Chance at this appointment. He was fri environment. Each advisor I have worked with has been pleasant and helpful. I had the pleasure of working with Chance at this appointment. He was friendly, he listened to my concerns and had the knowledge to provide me with efficient responses. My confidence in the service team has been increased by his responses, and I know that my Explorer is being properly maintained and repaired by a phenomenal team. I was very pleased they were able to finish my vehicle earlier than expected. Highly recommend! More

Service has been efficient and hassle free. Everyone I interacted with was polite and cordial! Everyone I interacted with was polite and cordial! More

they did the work correctly and on time, no hassles. thanks for that. I'm very happy with them. will be back! thanks for that. I'm very happy with them. will be back! More