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DePaula Ford - Service Center

Albany, NY

4.6
2,756 Reviews

2,756 Reviews of DePaula Ford - Service Center

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August 12, 2024

They were timely and explained everything fully. Loved the snack bar! Everything was covered for first checkup. More

by sandroo9
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2024

Excellent service. Diagnosed well and repaired timely and well. Love everyone. Particularly Chance. Bill was exactly what quoted. More

by jlew0204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
August 10, 2024

Lenny is excellent I’m ver comfortable dealing with him he’s truly an excellent employee great guy More

by regsantia1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

The truck was serviced quickly, no issues were brought up during the service of the vehicle. More

by GREENEBRIAN90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Everything went very well. Service was great! The car was completed before the estimated time it was going to take. More

by Steve L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Waited 2 hours and spent almost $200 for a tire sensor valve. When I came in, I wasn’t even asked why I was there so the first hour spent on my car they weren’t even doing what was needed. I was told hole More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Correa
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Great service. Had not issues, everything was great thank you. Will come back fifteen words. More

by SGROIBOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Depaula ford has always taken good care of me your staff is very professional and polite love the new broncos More

by TEDDYRUXTANG21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

Always pick DePaula Ford for my service on both of my cars. Excellent service and great quality service for my vehicles. More

by JIMENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Came here for a diagnosis on my car. Dropped it off in the morning and was told I’d get a call by the end of the day telling me what was wrong. Never received a call. When I called to ch More

by Opal6marie6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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