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DePaula Ford - Service Center

Albany, NY

4.6
2,752 Reviews

2,752 Reviews of DePaula Ford - Service Center

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July 12, 2024

Depaula was great at notifying me about a recall and were quick and efficient at fixing the problem. More

by martymo2001
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Did a good job on my Mustang. Was getting an oil change and nys inspection. Got it back when promised. More

by jayragotzkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Lenny was great. To the point and very helpful addressing my needs. The work was completed promptly. More

by D_WEHLE
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2024

Service area was clean and well keep, the workers where very helpful and helped a lot. More

by JIMS0102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2024

When I arrived I was told there was an hour and a half wait for service however they got me out in 45 minutes. More

by ANTHONY BUTTOFUCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2024

The service area was clean, well organized . .The waiting area was comfortable, clean, and well stocked with beverages and healthy snacks. The restroom was likewise clean. More

by Sheep farmer Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2024

Luis an Justin were extremely helpful to me when I was having my Ford F150 in for service. More

by JIMENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2024

Lenny does a great job explaining services that were done and the billing associated. The entire service counter staff is very helpful anytime we're there. Shout out to Chance Guild who was the rep. that wro More

by RFILKIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild
July 07, 2024

Amazing service and I love how you make it so easy for me by coming to get my car and bringing back and I love the tracking system when your car is being serviced great job thank you so very much More

by Mariah12047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2024

Good service. But didn’t get a sticker on my windshield so I don’t even know if the oil was changed. More

by pmaguire65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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