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DePaula Ford - Service Center

Albany, NY

4.6
2,886 Reviews

2,886 Reviews of DePaula Ford - Service Center

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June 29, 2024

The staff were very friendly and helpful. ..5 stars 🌟 I'll definitely be back in the future More

by ROBCONNOR50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
June 29, 2024

Set an appointment Taken right in Lenny Farnham service rep Checked everything on my truck Very good service Kept me notified No hard sell extras Completed ahead of Schedule Excellent Th More

by CAPTEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
June 29, 2024

Lenny is always very friendly and takes the time to explain the service needed/performed and any needed follow up. Lenny is an asset to your service department. More

by SHOOTNCOIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
June 28, 2024

Lewis gave excellent customer service was great and easy to deal with. He had helped me previously and it was nice to see a friendly face More

by Courtneyklim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
June 27, 2024

Perfect Service and very informative, Lenny went out of his way to take care of me. More

by bbreton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2024

Luis is professional. Friendly. Remember me .. always nice to be remembered. Knowledgeable and curious. Car was finished on time More

by Chris mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
June 24, 2024

Service took a week. But it was covered by warrantee. Air conditioner works fine now More

by Omi7tola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
June 24, 2024

Very unprofessional place! Rude employee, would never recommend anyone ever do business there. When you make an appointment, you have an expectation of your vehicle at least be More

by Sbzwood
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
June 23, 2024

Great guy, Knowledgeable and super helpful. He gives helpful ideas in terms of car servicing. More

by ADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
June 20, 2024

Luis helped me out and did a great job! He always goes above and beyond whenever I have services done! More

by poulsenj364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
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