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DePaula Ford - Service Center

Albany, NY

4.6
2,886 Reviews

2,886 Reviews of DePaula Ford - Service Center

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May 18, 2024

The workers are very nice and welcoming. They always explain what’s wrong and do their best in making sure all problems are fixed. The More

by NA13
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
May 16, 2024

It took two days to do a toon up was told it would be done mid morning did not get called till late afternoon More

by DEFAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurad
May 16, 2024

The service received was fast and excellent. Everything was well explained. The inspection was done quickly. More

by mmkennedy006
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
May 16, 2024

A great location where a Ford lover can have his vehicle locked at and serviced in a timely and trustworthy manner More

by James Wilson 19667@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

Experience was great. Quick check in. And short wait time However They did not fix the vehicle. More

by jyagnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
May 13, 2024

I have coming to Depaula for years. Lenny is the best! He is very knowledgeable and friendly. More

by TRAYC104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

Streamlined process getting service on the vehicle. Customer service at check-in / out was excellent. Will bring my vehicle back again. More

by elem5615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who it was. This should be autofilled.
May 13, 2024

Lenny was excellent. he was thorough and walked me through everything I needed to know. More

by SAMUELCNUMBER3
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

I had a service appointment, including 40K various systems checks and all went well. Great service. More

by STEPHBGR
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

This dealership goes out of their way to accommodate my busy schedule. Although the problem, the tire pressure sensor light still briefly comes on, I know he and his team will fit me in when I have time to More

by sgc1919
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Petell, Luis Correa
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