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DePaula Ford - Service Center

Albany, NY

4.6
2,887 Reviews

2,887 Reviews of DePaula Ford - Service Center

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April 21, 2024

KEEP DOING WHAT YOU ARE DOING AND KEEP IT SIMPLE EVERYTHING WENT WELL WHY JUST FIFTEEN WORDS. BIG UP! More

by EDWARDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2024

Clearly explained what the diagnosis would take and decided on a plan of action. I decided on what action I should take. More

by MDXCDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2024

It was a pleasure to work with Lenny in the service department. He kept us informed on the status of our vehicle and got us out within the time promised. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2024

Great service, staff very friendly. The pick up drop off is a great courtesy. Thanks again More

by gixxerfan1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
April 20, 2024

Always the best … prompt, thorough, skilled, and excellent customer service. DePaula just does it right! More

by joshuamklein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
April 18, 2024

They both handled MY impatience like professionals and resolved the issue expeditiously and vehicle was completed earlier than anticipated. More

by Gregg Mulgrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
April 18, 2024

Great Service and pick-up and return for service on a Saturday. Some confusion on tire replacement but will inquire to clear up what happened. More

by FREZZ638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny, Farnam
April 18, 2024

Lenny was great to deal with. They did only what was needed and it was completed sooner than promised. More

by todddanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Lenny was amazing! He kept me in the loop the entire time. He was courteous, knowledgeable and great to deal with! More

by squirrely515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Quick, friendly service. Gets everything done that I need completed on my vehicle. Very efficient! More

by AEBLACKMAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
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