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DePaula Ford - Service Center

Albany, NY

4.6
2,887 Reviews

2,887 Reviews of DePaula Ford - Service Center

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April 17, 2024

Excellent sales and service. We have purchased several vehicles from DePaula and also used their service department several times. Great customer service More

by Ford2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
April 17, 2024

Lenny was great. Personable and knowledgeable and not pushy. As for recommending the service center. I'll just say that so far, yes. That really comes down the road. More

by khunabg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2024

Lenny is helpful as always! No surprises or feeling like I’m getting taken advantage of with DePaula. More

by jenn.mckeown16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
April 13, 2024

Lenny is great! He’s very helpful and explains everything very clearly. Will be returning to him the next time I need something done for my car. More

by bryanjterry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2024

Lenny was very nice to work with and helped expedite my service appointment so I could make my daughter's softball practice. More

by cmsmith0820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2024

Wanted to replace entire transmission for more than the car was worth. Did not offer any other options. More

by Sedgwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance
April 12, 2024

Chance is genuine kind human being clearly loves to help take care of other people like his family. Thank you Chance. More

by refatassad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance. 10 stars
April 10, 2024

Luis has been amazing to work with every time I have brought in a vehicle. More

by NAPATRACELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
April 10, 2024

Easy to deal with, they explained the process quite well. The truck done on time and the work was professional. More

by ajc2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

I had a fantastic experience at DePaula Auto Group, thanks to Justin D and Jeremy Siddon! They are always incredibly knowledgeable and ready to jump into action to help. Their expertise and quick respo More

by marisamultari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Siddon
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