DePaula Ford - Service Center

Worst experience I ever had, my break holes wasn't installed correctly.. I was driving around with no breaks( luckily I didn't crash or injured anyone) I should have been reimbursed for my oil change installed correctly.. I was driving around with no breaks( luckily I didn't crash or injured anyone) I should have been reimbursed for my oil change.. More

Everyone I have dealt with at DePaula Ford has been outstanding. Its why I continue to give them my business. outstanding. Its why I continue to give them my business. More

Jeff was a super star. Very informative and professional. All work done promptly . Thank you Very informative and professional. All work done promptly . Thank you More

Lenny Farman was excellent. He is an example of what customer service is and how it should be handled. DePaula is lucky to have him. I will continue to purchase vehicles from DeP He is an example of what customer service is and how it should be handled. DePaula is lucky to have him. I will continue to purchase vehicles from DePaula. Lenny makes the experience even better. I don’t always get Lenny when i go for service but I have watched him over the years of how he treats the customers. I’d give Lenny 10 stars. More

Lennie was very informative and helpful without being pushy in regards to my service (Wednesday 4/3) One issue though, after I picked up my car and the rain FINALLY stopped, I noticed a small scratch on pushy in regards to my service (Wednesday 4/3) One issue though, after I picked up my car and the rain FINALLY stopped, I noticed a small scratch on my driver side door - I did call it in to Service yesterday (Thursday (4/4), the Manager was not available and was instructed to bring my car in today (Friday 4/5) I am not able to bring my vehicle in today - month-end and quarter close here at work. I will bring my vehicle in Monday 4/8 for someone to take a look. Please feel free to call/text to discuss further if necessary. Thank you, Rae Lynch 518-952-5339 More

Chase was efficient in scheduling and addressing recalls on my truck. Very personable and professional. on my truck. Very personable and professional. More

Both times I was there everyone was great, friendly and knowledgeable! I'm new to DePaula Ford but not new to dealerships and service departments, I moved back to NY from the Metro Detroit area of MI. afte knowledgeable! I'm new to DePaula Ford but not new to dealerships and service departments, I moved back to NY from the Metro Detroit area of MI. after 37 years there. More

Ford remanufactured a part and fixed the oil leak and reset my door code. Chance, my service advisor was upfront with costs and act swiftly to get the job done. Everybody at the service area was polite. reset my door code. Chance, my service advisor was upfront with costs and act swiftly to get the job done. Everybody at the service area was polite. I am a satisfied customer. Thank you Ford! More

It took a while to diagnose. They were not able to duplicate the noise concern because they haven't driven the car far enough according to Chance. The car has leak but could not They were not able to duplicate the noise concern because they haven't driven the car far enough according to Chance. The car has leak but could not find where it is coming from. They put a dye so I will have to come back. More

Luis was excellent. He handled my repair, and gave me back my truck with the inside cleaned. I can't say enough about how they treated me. Top notch team! He handled my repair, and gave me back my truck with the inside cleaned. I can't say enough about how they treated me. Top notch team! More