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DePaula Ford - Service Center

Albany, NY

4.6
2,766 Reviews

2,766 Reviews of DePaula Ford - Service Center

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December 04, 2023

Excellent customer service! I always get excellent customer service when I visit DePaula Ford service department on Central Avenue. Highly recommended! More

by SUMMERBREEZE405
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
December 04, 2023

Lenny is fantastic, his attention to detail and customer service is outstanding. He goes above and beyond taking care of his customers and is a credit to DePaula Ford More

by JM131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2023

Excellent customer service! Always take time to explain things and works with my schedule for appt More

by kw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2023

We had a very good experience dealing with the people at DePaula Ford.We are very happy with the Maverick.The mobile repair unit gentleman was excellent! Great truck! More

by ajkump
Recommend Dealer
Yes
Employees Worked With
Fredrick Maser
December 03, 2023

Professional - helpful - clean facility - getting down to business - out the door - back to my business More

by USGTROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2023

Receptive and very helpful Listen to my needs and frustrations, then made it right. Great More

by Rgarf83
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
December 03, 2023

Work was well done in short time Good prices and service Always a good experience More

by CAPTEN1
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
December 03, 2023

It's a great dealership. It provides excellent customer service. The dealership always tries to give its customers the best deals and prices. More

by mdh00035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2023

They work efficiently. This is the first time I’ve used the dealership for repairs. The only negative is getting pasted around to 5 people to make an appt after receiving a More

by EDDIEBIRD1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred ?
December 02, 2023

Lenny was awesome! Kind, helpful, and professional. He was able to answer all my questions and explain everything in detail to me. He made the whole experience great. More

by Jeffrey.gallagher22
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
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