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DePaula Ford - Service Center

Albany, NY

4.6
2,767 Reviews

2,767 Reviews of DePaula Ford - Service Center

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November 29, 2023

Lenny was fantastic to work with. I expressed my concern for an item on my vehicle, and he was great with explaining my options, without pushing me to spend money. I'd be happy to wor More

by Livsmama
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
November 29, 2023

Fast friendly professional convenient all good things no hate from me everyone was a pleasure to deal with More

by NORA.MAYCOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2023

He was very knowledgeable, communicative and knowledgeable. It was a great experience and will ask for him my next time back! More

by Jenn1588
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
November 27, 2023

Fast and efficient Fast and efficient service. Everything fixed in a timely manner. Thanks for the help. More

by Jtandy1
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
November 26, 2023

I always have a great experience with DePaula Ford The service department is excellent no complaints More

by Karlee_degener
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
November 26, 2023

I was able to purchase tires and have them installed same day without an appointment. Staff was very helpful! More

by SLEEPY1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2023

My car runs like new after Ford is finished Winterizing it! Thank you Chase for all you do More

by RSOREL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

My experience with the dealership and Chance was very professional and very courteous highly recommended More

by COUNTRYHOME42
Recommend Dealer
Yes
Employees Worked With
Chance
Nov 24, 2023 -

COUNTRYHOME42 responded

My experience with the dealership and Chance who works in service was very professional and they were very courteous.

November 23, 2023

Had to come back when part was received & they installed it as well as fixing an issue from previous service. All concerns were replaced & repaired in a timely manner. Thank you. More

by tadamico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2023

Luis is my go to guy for service on my Shelby GT 350…great follow through. More

by smoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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