Back

DePaula Ford - Service Center

Albany, NY

4.6
2,801 Reviews

2,801 Reviews of DePaula Ford - Service Center

Sort by
October 12, 2023

A mistake was bad with my card. When I called, Luis was the gentleman that helped me. He made things right, very efficient and the problem was corrected in a timely matter. Everyt More

by mreposa21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

The cashier was very nice and efficient. The service department was knowledgeable and helpful without pressuring to get unneeded service More

by ART_NOLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier (do not know her name)
October 12, 2023

I was not happy with the service department. However Nate Daigle who sold me a new car was OUTSTANDING! He took all the time we needed to pick out a new vehicle. More

by sheashea52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Vehicle has been to dealership 3 times in the last month. Vehicle still at dealership, not very satisfied, been patient with them , not sure how long my patience will last. More

by MIAPIR
Recommend Dealer
No
Employees Worked With
Chance
October 12, 2023

They took me in right away and got me out on time and staff was very friendly and helpful. More

by iameu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

The computers were down the day I was there, so they could not give me paperwork. Lenny said he would mail them, and he did! More

by JUHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

JUHR responded

000

Oct 12, 2023 -

JUHR responded

nnn

October 12, 2023

terrible customer service. the do not call customers to let them know their car is ready or to schedule repair if a part comes in. they have a hard time fixing cars apparently More

by robertjd6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

They were very helpful and knowledgeable about the service I needed to have done will be back for other services More

by mudstain1968
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance in Service Department
October 12, 2023

Quick, Friendly & Efficient! The only thing more important to me than money…. Is My Time! Great Work A+ More

by DKIBBEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2023

Luis always provides superior customer service and I always appreciate all he does for the customer. Depaula Ford resolved my issue in a very professional manner and I am very thankful. More

by EXPLORER10609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
96
...