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DePaula Mazda - Service Center

Albany, NY

4.7
616 Reviews

616 Reviews of DePaula Mazda - Service Center

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September 17, 2025

Excellent sales and service. Lots of inventory to choose from. Knowledgeable sales team. Thorough product demonstration at delivery. Service experience is top notch. Technician More

by corfam52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daury
September 13, 2025

Great helpful staff. Never try to upsell on services. Service manager is friendly and helpful More

by HALFOLMSBEE@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

Always professional and helpful. They explained everything to me where I could understand. They gave me a loner car with no problems. The people are always pleasant. More

by candybeanls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

I wanted to know what was wrong issue still present so it would be ideal to get it actually looked at More

by AWORD2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

Terrible service. Tried to upsell me on calipers when my vehicle did not need them. If I had not asked questions, I would have gotten scammed out of $900+ for parts th More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
September 10, 2025

Quick intake, timely service, knowledgeable, thorough description of work, strong sense of work ownership, friendly, leaves me feeling confident in work More

by hockg2
Recommend Dealer
Yes
Employees Worked With
Daniel Bevins and Lisa Dugan
September 08, 2025

I was pleasantly surprised with the way things went when I had my car repaired under my extended warranty......all the problems were covered and I am happy....thanks for the use of a loner car while mine wa More

by knucklenoid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daurey in service dept
September 05, 2025

Great service. Quick, clean, communicated well, driver for shuttle was very friendly. Service coordinator was great More

by justinfrechette2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not all have photos but the shuttle guy was great maybe 21 years old blonde guy? Service desk coordinator was also wonderful
September 02, 2025

I am very lucky to have a son-in-law as our salesman & we asked him to bring our car in for the recall & he did; what a guy TODD BRANDT is; he is THE best. Always knows the answers to all of our questions; More

by ssykes12302
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2025

Smooth and efficient. Routine six month service with a recall --- everything done properly. All good. More

by rebadam
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
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