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DePaula Mazda - Service Center

Albany, NY

4.7
553 Reviews

553 Reviews of DePaula Mazda - Service Center

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April 28, 2025

Both were kind and professional. Brian went above and beyond to accommodate my schedule when one of the recalls had not gone through during my original appointment the day before. Co More

by Freebernm416
Recommend Dealer
Yes
Employees Worked With
Brian and Lisa
April 27, 2025

It was great but even though I mentioned what I wanted in my early online request, They didn't have the part on hand. I had to come back two days later for the part I requested in my online request More

by JBLAKE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
April 27, 2025

Once they got the part the repair was quick and well done. The text came quickly More

by JBLAKE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa from service
April 27, 2025

The staff at DePaula are helpful , they seem to work well together and offer a kind of, caring experience , making one feel like their business matters to everyone at the company , I truly appreciate the sta More

by adkslogcabin
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
April 27, 2025

The service center team is outstanding . The customer service is one of the best at any Mazda dealership we have been to . They treat you like your business matters , the communication along More

by adkslogcabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Dugan
April 27, 2025

I was in for routine service, the service rep was excellent, and I was on my way in just over an hour. More

by wjcunningham3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

Took car for service, reps were very professional and timely. Meet with sales person (Jeff ) and will probably get a new vehicle this week. More

by BIRDRJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

Met my needs. Gave me a loaner while the work was being done. Always friendly. More

by DAND2804
Recommend Dealer
Yes
Employees Worked With
Lisa
April 23, 2025

Service was prompt finished as promised. Super nice staff in the service department. Will continue to use More

by SCAVALLARO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2025

Technician never reset my speedometers mileage indicator Screen still shows I need service!! Not satisfied More

by Wgreher1
Recommend Dealer
Yes
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