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DePaula Mazda - Service Center

Albany, NY

4.6
394 Reviews

394 Reviews of DePaula Mazda - Service Center

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March 28, 2023

Dealership us very clean, Convenient location, polite, professional, personable easy going staff available to help. More

by ARIVERA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Wylie
March 26, 2023

I continue to experience courteous, friendly and professional service. This is from all the DePaula Mazda Service Advisors that I have dealt with; most recently Lisa. The facility is outstanding. More

by rande006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan, 5 stars, Matthew Wylie
March 26, 2023

The technician Natasha was amazing and the service advisor was so helpful and kind. Would definitely recommend! More

by NatashaAWootten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natasha wootten , Danny DeBenedetto, Tom Szakmary, Matthew Wylie
March 23, 2023

I like the new Mazda Facility. The employees are all extremely nice and the building is beautiful. More

by TRUAX2581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Wylie
March 23, 2023

My first time at the new location, very nice building and friendly staff however very long wait times for service. More

by JESSE.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Wylie
March 19, 2023

Great customer service at a new and improved facility. The location is great. The loaner vehicle is a bonus. More

by hsiaofufu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
March 18, 2023

The service was exceptional, kept me informed as to the progress, were very courteous and my car was returned to me looking better than when I arrived. Thank you! More

by SMESS51200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't recall the name of the young woman who kept me apprised of the progress, but she was the best!, Matthew Wylie
March 13, 2023

Was not happy that I has to pay $250 for someone to caulk a small area in my back hatch because it leaked. I didn't ask for it to leak and my car start falling apart after buying from depaula More

by Cameron Breedlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wylie
March 13, 2023

Super easy to make an appointment online! The new facility was neat and very convenient. Everyone I talked to was very nice and I was in and out in no time. Highly recommended!!! More

by jadi404@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
March 12, 2023

Matthew Wylie is very courteous and willing to schedule and make timely appointments. Matthew is willing to go that extra step .Tom and his staff are most helpful and willing to work with you. This experie More

by FARMER2222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Jim Ricky Matthew, Matthew Wylie
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