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DePaula Mazda - Service Center

Albany, NY

4.6
374 Reviews

374 Reviews of DePaula Mazda - Service Center

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February 14, 2023

The sales and delivery process was actually a pleasure. Everyone that I dealt with was knowledgeable and helpful. And the process was without undue pressure. They helped me get what I wanted, without tr More

by bradio58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Rosenblatt, Richie Holton
February 12, 2023

It took a long time to get the special replacement battery, but I was given a new CX5 to drive while I waited. I appreciate regular updates while I waited. More

by SHALBROOK
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Holton
February 11, 2023

I have had with my mazda app, where the message on my phone told me that the doors were unlocked and open. I got my car back 2 days ago and now the doors do not lock upon getting out of the car?????? More

by gmsmith16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Szakmary, Richie Holton, Matthew Wylie
February 10, 2023

I had an excellent experience at DePaula Mazda! They were courteous, helpful, and the price was reasonable. I will definitely return! More

by KKINISKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Holton
February 08, 2023

Professional, prompt and courteous. Offered ride to local mall during the recall work which worked well for me More

by WHITES_12025
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
February 06, 2023

Picked a bad day for service as they were short staffed but it took a very long time for my car to be serviced even with an appointment time scheduled. Wish I was told sooner if it was going to be a long w More

by DDAMICO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2023

I should have taken a loner car when there but that is not their fault I am very happy with them. More

by BETHRJACOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
February 05, 2023

Richie did an excellent job of keeping in touch regarding status of car. Very appreciative of the loaner car - that was unexpected and really helpful. More

by Lisianthus14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
February 05, 2023

Beautiful new mazda dealership with incredible, friendly and professional staff. Exceptional service at both locations every time! More

by J. Noory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Karimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
February 04, 2023

Once I got to the new facility everything was fine. I didn’t know there was a new location so I went to the old location. I think that someone should have told me they moved when I made an appointment. More

by JOELLEBIRD86
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie