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DePaula Mazda - Service Center

Albany, NY

4.7
553 Reviews

553 Reviews of DePaula Mazda - Service Center

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July 27, 2023

Matt provided excellent service in researching my issue with Mazda and negotiating a very favorable cost of repair for me for this defect. He greeted me, by name, when I drove into the service area, and pr More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
July 27, 2023

I recently brought my car in for a service issue with brakes and roters. Lisa Dugan is an outstanding service advisor. She was thorough, knowledgable, caring and truly a great person to know. I hope t More

by dgalarneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
July 26, 2023

Took me in right on time no waiting. Courteous friendly and knowledgeable. Would definitely go back. More

by Pmacri1954@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service woman very good at her job
July 23, 2023

Very nice dealership. Appreciate the courtesy shuttle service. Price is high for repairs but you are getting OEM parts installed by Mazda Service Technicians. More

by Lharri1467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
July 16, 2023

Incredible improvements over old service. Quick appointment fast efficient service great customer communication. Almost stopped going to their old service garage. This new facility kept m er More

by JBLAKE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Wylie, Jim Sweeney
July 16, 2023

Excellent customer service while solving for a complex repair issue. They provided me a loaner vehicle and waived charges. Special thanks to Lisa at the service desk. A++ More

by mskinnerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
July 16, 2023

Dealership is very nice. We were greeted right away and the car was done while we waited, finished at the time were given. Free state inspection was a nice surprise. More

by csmith234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
There was a nice woman who helped us as well., Matthew Wylie, Jim Sweeney
July 15, 2023

Great service. Amazing weekend team and efficient. Very prompt and well experienced. Always get my car serviced with Depaula. Extra bucks but worth the quality. More

by duro.ledio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
July 15, 2023

Excellent overall experience for oil change, rotating tires and checking for any other issues. Appreciate the timely shuttle service. All my questions were answered. More

by TRILLINGHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
July 13, 2023

Lisa who checked me in and out was great at her job. Great personality very professional very busy. She deserves a bonus More

by karen21657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
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