DePaula Mazda - Service Center
Albany, NY
553 Reviews of DePaula Mazda - Service Center
Matt provided excellent service in researching my issue with Mazda and negotiating a very favorable cost of repair for me for this defect. He greeted me, by name, when I drove into the service area, and pr with Mazda and negotiating a very favorable cost of repair for me for this defect. He greeted me, by name, when I drove into the service area, and promptly brought me to the desk to sign the requisite paperwork. The repair was completed faster than expected, so I was able to pickup my vehicle earlier. Checkout was equally as efficient. More
I recently brought my car in for a service issue with brakes and roters. Lisa Dugan is an outstanding service advisor. She was thorough, knowledgable, caring and truly a great person to know. I hope t brakes and roters. Lisa Dugan is an outstanding service advisor. She was thorough, knowledgable, caring and truly a great person to know. I hope the management team acknowledges her and hopefully compensates her for providing a great customer service experience. Just a wonderful experience - thanks to Lisa. More
Very nice dealership. Appreciate the courtesy shuttle service. Price is high for repairs but you are getting OEM parts installed by Mazda Service Technicians. Appreciate the courtesy shuttle service. Price is high for repairs but you are getting OEM parts installed by Mazda Service Technicians. More
Incredible improvements over old service. Quick appointment fast efficient service great customer communication. Almost stopped going to their old service garage. This new facility kept m er Quick appointment fast efficient service great customer communication. Almost stopped going to their old service garage. This new facility kept m err a Mazda enthusiast. More
Excellent customer service while solving for a complex repair issue. They provided me a loaner vehicle and waived charges. Special thanks to Lisa at the service desk. A++ repair issue. They provided me a loaner vehicle and waived charges. Special thanks to Lisa at the service desk. A++ More
Dealership is very nice. We were greeted right away and the car was done while we waited, finished at the time were given. Free state inspection was a nice surprise. We were greeted right away and the car was done while we waited, finished at the time were given. Free state inspection was a nice surprise. More
Great service. Amazing weekend team and efficient. Very prompt and well experienced. Always get my car serviced with Depaula. Extra bucks but worth the quality. Amazing weekend team and efficient. Very prompt and well experienced. Always get my car serviced with Depaula. Extra bucks but worth the quality. More
Excellent overall experience for oil change, rotating tires and checking for any other issues. Appreciate the timely shuttle service. All my questions were answered. tires and checking for any other issues. Appreciate the timely shuttle service. All my questions were answered. More