Deacon Jones Auto Park

Will tell you anything for you to sign paperwork The manager and salesmen at this dealership are liars! I purchased a certified preowned 2017 Silverado from this company in June. While signing paperw The manager and salesmen at this dealership are liars! I purchased a certified preowned 2017 Silverado from this company in June. While signing paperwork we were told someone was trying to locate the key fob for my vehicle. I let the salesperson and manager know that not having a key fob was a deal breaker for me and that I would not purchase the vehicle without one. After being told they would find it and after I had already signed a "nothing owed" I was told it couldn't be located but that one would be ordered and installed for me. I have been lied to and ignored for months by the general manager and salespeople first being told they were still trying to get me a key fob. More

Didn't work out waste of time was not pleased last week as my loan was approved then changed all because of my employers mistake on my paystub with address, the salesman I had was was not pleased last week as my loan was approved then changed all because of my employers mistake on my paystub with address, the salesman I had was great but the two managers acted "too busy" to figure anything else out after all the hassle of me getting everything together to buy from deacon jones. I'm sure something could have been fixed when calling the bank and financing company back im sure they have made mistakes as well, communication could have been a lot better I left being all confused Maybe this isn't really nothing to complain about but the sales managers do not communicate with you. I did have a good sales guy helping me look for the best car on the lot. And still didn't go home with a new ride, oh well I'm going to a new car lot this week. More

poor customer sevice Having warranty work done on a 2016 Chevy silverado rear end or something going bad should not happen. Hope goes better this time because last time th Having warranty work done on a 2016 Chevy silverado rear end or something going bad should not happen. Hope goes better this time because last time they were suppose to replace two tires on my truck and did not had to make extra trip to dealership and two more hours of my time for their mistake. More

Why I'll never buy from Deacon Jones again Why do car dealerships have to be deceptive? I'm so disappointed in my hometown car dealership. I purchased a used car on March 30th. While signing th Why do car dealerships have to be deceptive? I'm so disappointed in my hometown car dealership. I purchased a used car on March 30th. While signing the papers, the financial officer told me how Deacon Jones was an admirable and trustworthy company and even how God lead him to work there. When it came time for my first car payment I was shocked that my payment was $100 more a month than the salesman had spoken with my husband about. Now I have to take ultimate responsibility for not paying attention to what I was signing, but I was without any question tricked and deceived into purchasing a $3,500.00 warranty and the Gap insurance was double the cost we were qouted by sales manager. Lesson learned from this mistake on my part as well, my husband had "worked" the deal with the salesman and due to scheduling he was not with me when I officially signed the papers. Again, this is my mistake in thinking I could trust the car dealership to honor their word with my husband. Due to my misplaced trust I admittedly did not read papers as I should have when signing. This is also the reason I did not know the Gap Insurance price I signed for was double what my husband was quoted and agreed upon. I fully accept my responsibility for being deceived. Today my husband and I went in and requested to see the video of the night I signed the papers. Again, my fault for not understanding what I was signing, but from watching the video my husband and I quickly saw how I was tricked. The finance man quickly told me about the warranty, even brilliantly drawing on paper as to deceive me into thinking he was being very clear with me when in fact this in itself is a deceptive tool to distract the signer. Then he showed me a piece of paper with 2 options and said which one of those will work for you. Well, my options were pay $3500 that day or they'd put it into my monthly payment. I replied, well my husband didn't tell me to write a check today so I guess this one. Now, what was left out of this tricky sales pitch was "or you do have the option of choosing neither and your car payment will be nearly $100 less a month as verbally discussed with your salesman when you agreed to purchase the car. While we were allowed to remove the extended warranty today, my monthly payment will not decrease. I will have to continue paying the higher payment which is going to be a financial strain. $100 a month is a big deal on an educator' s salary. To continue in the deception and flat out lies, while watching the video today I noted chops in the video and how conversations changed abruptly. I ask if parts were cut out of the video and I was told no. As the video play back ended I recalled how I called my husband during that time and that was not on the video, along with other parts of the original conversation I remembered were not in recorded video. The finance manager insisted that the video was full account of what happened the night I signed my papers. Well when I left car dealership, I pulled up my detailed phone report and I was correct. A phone call was made to my husband during the exact time of the video recording. Again, I know there is a component of trickery and deception to any sales... but I'm very disappointed that a hometown business flat out lied and intentionally tricked me. As my husband said as we left today, "Well they got us good. But it won't happen again.' By the way Deacon Jones... you lost a very expensive truck sale because of my story. If you think one person's experience can't impact your business, you are mistaken. I may have fallen for your deception, but I have learned my lesson and will continuously share how I was lied to by financial manager at Deacon Jones of Smithfield NC. More

Harassed by dealership Be extremely cautious if you decide to do business with this dealership. I traded in my vehicle a few months ago. I was first very pleased with this Be extremely cautious if you decide to do business with this dealership. I traded in my vehicle a few months ago. I was first very pleased with this dealership because my family and I had a wonderful experience. We would even recommend people to check it out. A few months later, I received harassing phone calls. They claimed that we didn't tell them that our car had a salvage title and we would now owe them money because they would not be able to profit from the vehicle. I know for a fact that the vehicle does not hold a salvage title. I called my insurance company for verification. I also ran a vin number report that also proved that it did not have a salvage title. Whenever I called the dealership to prove my case, they would continue to tell me that the car was not going to sell to make a profit. And we would have to pay out of pocket for the loss. More

horrible company to buy from or have service done this is the worse dealership i have ever been too ...in a recent service visit this dealership gave my car to a uninsured vendor who then crashed my c this is the worse dealership i have ever been too ...in a recent service visit this dealership gave my car to a uninsured vendor who then crashed my car .... then they treated me like crap for wanting it fixed scott the GM was unprofessional and threatned me when i said i was getting a lawyer about the issue beware of this dealership stay away from deacon jones ford in goldsboro deacon jones doesn't care about its customers More

Underhanded and deceptive practices. Went in a couple months ago interested in trading our Pontiac Torrent for a new Equinox. We test drove the Equinox and returned to dealership and wai Went in a couple months ago interested in trading our Pontiac Torrent for a new Equinox. We test drove the Equinox and returned to dealership and waited for the appraisal of our car. When I saw what they were offering me for my car I told the salesman no and that it was way too low and for him to give me my keys and I would leave the dealership. The salesman got up and returned with whom I figured was the sales manager(a big guy) who proceeded to ask me what was the problem and I asked for my keys with that he acted as if he was holding my keys for ransom and I ask for my keys again which he then complied with my request and my wife and I proceeded to leave the showroom floor with the sales manager and sales person following behind us to our car at which the sales manager then offered me twice as much for my car at which time I told him that if Deacon Jones was alive he would fire the entire crew around there. I have received calls from them since but have no desire to deal with them as they low balled me and are dishonest. More

*Beware* Keep your keys My tires were not rotated as stated on my 2016 silverado. The reason I know is because i have them set up for the level i have on an my back passenger My tires were not rotated as stated on my 2016 silverado. The reason I know is because i have them set up for the level i have on an my back passenger is the only tire with regular air in the tire. If it wasnt needed they could have atleast said that. While getting my vehicle serviced I walked the lot looking for maybe a potential vehicle for my wife. They had some loaner traverse the had on sale i like one said i would bring my wife back with my 07 tahoe i would maybe trade in. My wife saw the car she liked it they took my tahoe for appraisal. After continusly asking for a price seeing it was on sale i was continusly told to wait will they had my keys. They continued to try to make me fill out ally finicial paperwork but i could already afford msrp i wanted to know sale price since it was a loaner and on sale (what i was told by salesman cody and a manager). I had my wife take her keys an start the car with hers thats when they sent another salesman out. I let them know what i was asking was simple and they could send it in a email seeing i filed in the guess worksheet they asked me too. They did not want me to get my keys. I thought about it and they were the same way when i got my truck except at that time i wasnt as wise of a consumer. These guys make the car buying process very hostile and uneasy. I just feel bad for the people they have taken advantage of trying to sale you on a car payment and not vehicle actual price. I will be changing my servicing depart and still shop chevy (in my heart) but if i was on the fence this dealership would have completly turned me away.By the way never got anything back about the 2017 traverse i looked at. Copy More