I waited two months to write this review because I wanted to be sure of the conditions when I wrote. First, do not trust these people to be forthcoming or supportive once they have your money. This is doubly true if they make significant mistakes in the sales process. Take your business to any other dealership and rest assured that, unlike these people, sale complete will equal service ended.
Let me explain why I say this so emphatically. I purchased a vehicle from Deacon Jones Kia in the first week of August 2019. Before I was even an hour off the lot I realized two things: 1. the vehicle needed an oil change; 2. the vehicle had 3,000+ more miles on it than the documentation I signed and the sales website listed. I called the dealership and they agreed to pay for an oil change by sending me a check for the cost, which they did. I then talked to their finance rep who sold me the extended warranty, let's call him JP, and he assured me he would fix my warranty to cover the 3,000 miles I thought I had purchased by increasing the warranty from 100,000 to 103,000 miles. Also, my sales person said he would be in touch to fix the sales paperwork after I returned to town in 10 days time.
Skip ahead to 20 days later and I have not heard from my sales person. I have to call the dealership and talk to a manager to get the paperwork correction process started. Now, at this point a service oriented dealership would offer up something - a couple caps or shirts from the parts department, anything - to say "we messed up." Not these guys. But it gets better (actually worse).
First, the "corrected" documents JP sends me to sign reflect the original 100,000 mile limit to the warranty. The only thing adjusted was the sales mileage on the vehicle. When I mention this he implies that I misunderstood. Over 20 years of military service and briefings to senior leaders and I misunderstood the basics of "you owe me 3,000 miles worth of coverage... " I guess I have to roll with that.
This process took one and a half months. Only at just over the two month mark did I finally get a NC License Plate. What took so long? You properly ask. Well when I called and talked to JP he told me that the paperwork had been sent off to the state for processing shortly after I bought my vehicle. I had talked to the state earlier that same day and they said they had nothing in their system matching my vehicle's VIN. Only after that call did I get a TAG FROM THE DEALERSHIP dated 06 OCT 20! Over two months after the original purchase... add to that, I asked JP, after all this do something to take care of me as a customer. I have worked in the auto industry before and a cap, a shirt, a cup, maybe a couple of free oil changes can make a huge difference when you cheat a customer out of 3,000 miles on a car, 3,000 miles of warranty coverage, and keep them waiting for a tag for two months. To say they did nothing would be wrong... they at least sent me the tag I had called about in September and they said would come from the state.
The upfront sales process is friendly, welcoming, and fast. But once they have your money you may as well be a corpse in an unmarked grave beneath their lot for all the care they will give and effort they will put into resolving your issues quickly and with the kind of regard to basic customer service anyone should reasonably expect. Keep your money, find the car and care you want and deserve somewhere else.