Dean McCrary Mazda

Raymond worked hard to provide both a reasonable price on a new CX-5 as well as an excellent offer on my trade. Throughout the entire process, Raymond was professional and respectful, as well as responsive a new CX-5 as well as an excellent offer on my trade. Throughout the entire process, Raymond was professional and respectful, as well as responsive and helpful. More

Bought a new 2020 Mazda CX-5. Couldn’t have asked for a better experience. Sales team was very easy to work with. Raymond was a great! better experience. Sales team was very easy to work with. Raymond was a great! More

I had an appt. on 9/17/20 at 9:00 a.m. I showed up after Sally and I heard every excuse there is. It was for a recall that had to be ordered. A man from KIA was there and he said he would make a note and Sally and I heard every excuse there is. It was for a recall that had to be ordered. A man from KIA was there and he said he would make a note and someone would be in contact with me. It is almost two and I have not heard from anyone. Is this how they run Dean McCrary Mazada!!!! I guess they used the part on another CX9. Sorry, sorry service. More

Finest car I have ever owned. I purchased the finest car that I have ever owned in January. Sadly the treatment I received after the sale was the worst retail experience in my life I purchased the finest car that I have ever owned in January. Sadly the treatment I received after the sale was the worst retail experience in my life. I am 75 years old and this is the first negative review I have ever written. I am a repeat customer but that will never happen again More

Waste of time We went in with the intention of purchasing a Mazda CX-5 for our daughter. According to their online inventory the exact features we wanted were on a We went in with the intention of purchasing a Mazda CX-5 for our daughter. According to their online inventory the exact features we wanted were on a car that they had. When we got there they only had a few grand touring models on the lot. I inquired about the car that I saw online and they went to check. I waited 45 minutes while they tried to locate the car. They had no idea where it was and the dealer had a very small inventory. They told us that it was on display at a local mall. When I stated that I didn’t want to purchase a vehicle sight unseen, their suggestion was that I ride by and look at it and let them know what I think. We said we would, but left headed to Sandy Sansing Mazda in Pensacola. While in route, the general manager called and said that the vehicle was in their service department for the Takata airbag recall, but that he could sale me a grand touring edition. The vehicle that I intended to purchase was a 2018 and from my research I knew that Mazda had not used these airbags on new cars in several years. Proof that he was lying to me, then trying to sale us something we didn’t want or need. I will never do business with a Dean McCrary dealership again. More

They took great care of me. I had been searching for a great deal on a used vehicle. The team at Dean MCCrary was very friendly and made the experience painless. I have heard tha I had been searching for a great deal on a used vehicle. The team at Dean MCCrary was very friendly and made the experience painless. I have heard that buying a car as a single female can be degrading. This is not the case at Dean MCCrary. Jeff was friendly and promptly returned my calls. I wound up with a fantastic deal. I did read on their site that I had to have a down payment. I was ready for this when I walked in the door. The team was super nice and I LOVE my new-to-me car! More

Amazing customer service every time. We have purchased six vehicles in five years from Dean McCrary Mazda. They have always worked hard to get us what we want and need within our budget. We have purchased six vehicles in five years from Dean McCrary Mazda. They have always worked hard to get us what we want and need within our budget. They are always polite and make the buying process as quick and painless as possible. Today we worked with Mr. Jeff Nunn, Mr. Elmore, Mr. Brandon and Mr. Cecil and had a fabulous experience even with four children in tow. They found us what we wanted, made it fit our budget and got us through the paperwork very quickly. We always leave very satisfied and recommend them highly to everyone. More

Terrible experiance, untrustworthy manager, Great Miata! I called ahead and sent a copy of my insurance and driver's license because I was driving in from out of state. The General Manager, Jeff Nunn sugges I called ahead and sent a copy of my insurance and driver's license because I was driving in from out of state. The General Manager, Jeff Nunn suggested that I do this to speed up the paperwork. It took 2 1/2 hours to get to the paperwork even though I was paying cash. I then paid a $599 Doc Fee and was promised that this was for the title work. They also collected taxes. Yesterday, I received a check mad out to the La DMV for the taxes, a statement of origination and instructions to go register the car. So now I have to do what I paid $599 to have done. Finally, in addition to the car being dirty, the window still having writing on it, etc, they had lost one of the 2 very expensive keys. Jeff Nunn promised to call me the next day (he has my cell phone number) and arrange to have a local dealership in Baton Rouge make me a new key free of charge. That has not happened and he does not answer my calls or texts. This has, in short, been a terrible new car buying experience and I would never recommend any McCrary dealership or any dealership with Jeff Nunn as a manager to anyone. More

Terrible Serivce I bought my car from the Dean McCrary Mazda about two years ago and have not had any problems with the car or the sales department, however the servic I bought my car from the Dean McCrary Mazda about two years ago and have not had any problems with the car or the sales department, however the service department is horrible. They don't answer the phone, their online schedule doesn't work, and when you do finally get someone on the phone they are rude and sound like they have the education level of a 3rd grader. She kept telling me they were booked up on Saturday and I was asking about Friday. It is Wednesday and all I need is a simple oil change before I go out of town Friday night. I called Dean McCrary Kia and made an appointment for Friday morning (and the 60 second phone conversation was much more pleasant.) More