Dean Team Volvo Cars of St. Louis

Dean Team Volvo Cars of St. Louis responded

We truly apologize that another customer had a deposit and an appointment on the vehicle the customer was interested in. That gave the other customer first right of refusal on the vehicle. When the other customer wouldn't come to agreement to purchase the vehicle, we reached back out to the customer and allowed the customer to purchase the vehicle. This is a general practice in most of all car dealerships and we adhere to be fair to all of our customers.

Bf responded

The general manager of this dealership, Scott, refused to sell me a vehicle through an out of state purchase until local buyers had an opportunity to purchase the vehicle, or if I used their financing. The local buyers that showed up throughout the day were not interested, as I simultaneously tried to purchase the car for 8 hours. Throughout this time, Scott gave me the run around to allow for local appointments to test drive the car and give them priority. Scott sent me a purchase order without calculated tax to waste more time, and told me he knows more about those appointments than I think, so he won’t take my deposit while I finish the purchase. Once Scott finally allowed me to purchase the car because local buyers weren’t interested, he raised the deposit amount from $1,000 to $3,000 and refused to repair the cracked windshield that ultimately FAILED state inspection (for several reasons). The car was held for days after my bank sent forms and payment because staff were on leave and not checking until I called. I had to become an expert in this process just to keep things moving efficiently. Either this is their way of doing business, or this was personally done towards me as an out-of-state purchaser. Regardless, Scott made sure to make each step of what should be an exciting process, purchasing my first Porsche, the worst sales transaction I’ve experienced. My local friends in Missouri had not heard good things about this dealership, and this transaction grounded those rumors. While I should have listened to their advice, the car kept me in the fight to make this purchase. Please understand, it was a FIGHT.

Dean Team Volvo Cars of St. Louis responded

Thank you, Joe, for your awesome review and your compliments on Paul and Matt. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Volvo and please let us know if there’s anything else we can do for you.

Dean Team Volvo Cars of St. Louis responded

Thank you for your outstanding review and your outstanding compliments on Fred and Brian. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond new car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Jaguar and please let us know if there’s anything else we can do for you.

Dean Team Volvo Cars of St. Louis responded

Thank you for your outstanding review and your compliments on Kim and John. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond car buying experience. We greatly appreciate your business, loyalty and your support!! We hope you enjoy your new vehicle and please let us know if there’s anything else we can do for you.

Dean Team Volvo Cars of St. Louis responded

Thank you for your outstanding review and your outstanding compliments on our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond car buying experience. We greatly appreciate your loyalty, business and your support!! We hope you enjoy your new Volvo and please let us know if there’s anything else we can do for you.

Dean Team Volvo Cars of St. Louis responded

Thank you for your outstanding review and your compliments on Paul, Brian and Matt. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Volvo and please let us know if there’s anything else we can do for you.

Dean Team Volvo Cars of St. Louis responded

Thank you for your outstanding review and your compliments on Paul and our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new vehicle and please let us know if there’s anything else we can do for you.

Dean Team Volvo Cars of St. Louis responded

Thank you for your outstanding review and your compliments on Jennifer and Shelby. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Volvo and please let us know if there’s anything else we can do for you.

Dean Team Volvo Cars of St. Louis responded

Thank you, Megan, for your outstanding review and your compliments on Paul and Brian. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new vehicle and please let us know if there’s anything else we can do for you.

Dean Team Volvo Cars of St. Louis responded

Thank you for your awesome review and your compliments on John and Kim. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new vehicle and please let us know if there’s anything else we can do for you.