Dean Team Volvo Cars of St. Louis

Hello? Anyone out there...? (((Echo Echo Echo))) My wife and I have visited this dealership twice in the last few months. We went out of our way to request tests drives ahead of time on both occasion My wife and I have visited this dealership twice in the last few months. We went out of our way to request tests drives ahead of time on both occasions. No one is willing to give us a test drive or even greet us on the sales floor. Dean Team appears to be in the business of selling cars, but looks can be deceiving. This may actually be a gigantic urinal. More

Purchasing our used BMW X5 We had a pleasant buying experience. After the sale Pinky came and picked up my car from work and had it buffed and cleaned. The touch up work was not We had a pleasant buying experience. After the sale Pinky came and picked up my car from work and had it buffed and cleaned. The touch up work was not real impressive but I believe overall we got a good deal. More

Straight up, and honest service and sales These guys know what they are doing, know what a person needs, how and when. In our case were already decided on the XC90, being past owners of the br These guys know what they are doing, know what a person needs, how and when. In our case were already decided on the XC90, being past owners of the brand and model. It literally took me 1 phone call, of 15min. and maybe 2 hours a the dealer with no pressures, gimmicks, cheat underlay pricing. It was outstanding. Definitely recommend Dean Team over the other STL dealers by FAR! More

Brandan was great! Had a great experience with Brandan and Robert! Amazing customer service and the nicest people. Even charged my phone for me while I was waiting! Had a great experience with Brandan and Robert! Amazing customer service and the nicest people. Even charged my phone for me while I was waiting! More

Horrible Service! I purchased a used vehicle from Dean Team Volvo. The day that I purchased it and area bed home I noticed the TPMS light was on and would meet t go off I purchased a used vehicle from Dean Team Volvo. The day that I purchased it and area bed home I noticed the TPMS light was on and would meet t go off. I called my salesmen (Alan) and he instructed me to bring the vehicle in and he would have service look at it. We brought it in and wS told to drive it and see if the lights stays on. We drove the car a week and it never went off. I call d Alan and he said to bring the car back in. We brought it back in and was told me needed to make an appointment with service which a.m. was two weeks away. I brought the car in for the appointment and was initially told that it was an issue that would have to be fixed by Honda and I would have to pay for it. Even though I made them aware of the problem the same day. They provided me with a rental from Enterpise and called me a week later to inform me that It would cost $400+ dollars to have the vehicle repaired and I would be responsible for 50% of the cost. When the vehicle was ready I could not pick it up during regular hours for service. I was told I could pay over the phone and pick it up on Saturday. I was told to ask for the General Manger and he would have my keys. I arrived on Saturday to pick up my car and no one knew were the keys where located. I waited 20 minutes after drinking 20 miles to pick up my vehicle only to leave without it. I call on Monday morning to inquire about the mixup and no one could give me answers. I was told I can come pick up my vehicle. Even though the General Manger told me they would bring it to me for convenience sake. I go to the dealership to discover that Alan had my keys on Saturday and he still has them. However, he’s on a test drive and is not on premise. I had to wait close to an hour for him to return with my keys. The device manager brings my vehicle to me and I ask about the normal car wash when vehicles are service and he said it was not serviced here. He asked begrudgingly if I want my car washed. I said sure that’s what is supposed to happen when a car is serviced at your location. This was the second vehicle that I purchased for on this dealership. I will never purchase from them again and will not recommended them to friends or family. More