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Dean Team Volvo Cars of St. Louis - Service Center
St. Louis, MO
97 Reviews
97 Reviews of Dean Team Volvo Cars of St. Louis - Service Center
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July 03, 2025
The volvo cars St. Louis (DEAN TEAM) service department acts like a shady roofing company who buzzed thru town after a storm and then they are non existent when a probl Louis (DEAN TEAM) service department acts like a shady roofing company who buzzed thru town after a storm and then they are non existent when a problem comes up down the road…. And MIKE CROWELL is front and center of the operation. Our 2019 Volvo xc90 has needed 10k in repairs in 3 months. A steering gear in March ($3,700 repair plus a $200 alignment) and now a front AND rear ac evaporator core both have leaks ($3,800 for the front and $1,700 for the rear). Our steering wheel literally locked up while we were driving with our 18 month old. We are lucky and so grateful to be alive. After putting nearly 4k into the car just 3 months ago, we notified Mike that we have had enough and we will not be proceeding with the 5k evaporator core repair. He said that’s fine you guys can pick it up tonight and it will be $215 for the diagnostics. I asked him to show us some goodwill and waive that fee since they are the reason we are facing this financial crisis to begin with and his response was “I think you have us confused with Volvo. We are Dean Team. We are owned by Mr. Dean. Not Volvo. We don’t manufacture them we just sell them”. I found this to be a pretty wild statement. They stand by them when they are trying to make a sale but when a problem comes up they jump on the other side of the fence and put the manufacturer down. My responses to this was “you guys sold us the car Mike”. His response “yes. Several years ago”……….. We bought the car three years ago… Didn’t realize there was an expiration date on being a valued customer?!?! I’m not sure if this how Dean Team trains their employees or if MIKE is just a bad apple. I hope to find that answer. I understand cars can be lemons but you should never receive “lemon” customer service. Side note **** After this debacle I spoke with a reputable source who is in the industry. It’s a 4-8 hour job. The front evaporator core costs $125. The rear core costs $95…… their quote was over 5k because it’s sooo labor intensive(service departments absolutely love that phrase). They’re making 500-1000 dollars an hour on labor….. Also just found out that they didn’t put the service caps (I don’t even know what those are but that’s what a mechanic told us when we got a second opinion) back on after their diagnostics test. They were just laying inside. But I paid $215 for that diagnosis!!!! So disappointing. More
by Acronin10
August 07, 2024
Doug Grills did a fantastic job on helping me with my car. He was polite and professional. I give him a 5 Stars. car. He was polite and professional. I give him a 5 Stars. More
by ashleyacallahan24
Employees Worked With
March 19, 2024
That made me feel like a rock star! That fill my take keefloor till i was abel to pick it up..they put a new battery in it and made touch ul paint allways coutiosps it safe on the showr That fill my take keefloor till i was abel to pick it up..they put a new battery in it and made touch ul paint allways coutiosps it safe on the showroom floor they where kind and friendly More
by Lindabohnert44
Employees Worked With
Other Employees :
Joe Volvo, Shelby Diepenbrock, Kim Billups, Troy Kayser, Shawn Sanders
September 25, 2023
Excellent service department. They are very customer friendly. The service reps have a lot of experience and stayed in contact with me while my care was being serviced. Doug was g They are very customer friendly. The service reps have a lot of experience and stayed in contact with me while my care was being serviced. Doug was great to deal with More
by cornerstonefp
Employees Worked With
October 20, 2022
Ray was great to work with. Good communicator, answered questions and was thorough. Porter running cars was also polite. Clean well kept facility. Good communicator, answered questions and was thorough. Porter running cars was also polite. Clean well kept facility. More
by Dale
Employees Worked With
Ray Garcia
September 16, 2022
Doug is so kind and helpful. I know nothing about cars or their upkeep, so I leave it to Doug to explain all of my cars issues to me. He does so in a way I understand, and breaks I know nothing about cars or their upkeep, so I leave it to Doug to explain all of my cars issues to me. He does so in a way I understand, and breaks down costs for me while checking if issues are covered by my warranty. He’s the best, and I know my car and I are in good hands with Doug! More
by Lindsaymareehager
Employees Worked With
September 16, 2022
Doug is wonderful! Keeps me up to date on car status and delivers as promised! Keeps me up to date on car status and delivers as promised! More
by Maureen.meara
Employees Worked With
September 09, 2022
Ray Garcia was Very Polite and Knowledgeable! !! It was a Pleasure doing Business with him. Will Definitely always take my Volvo here for maintenance and any issues that may arise. !! It was a Pleasure doing Business with him. Will Definitely always take my Volvo here for maintenance and any issues that may arise. More
by brownricepatti
August 31, 2022
Connor was attentive, accommodating, and knowledgeable. The Dean Team coordinated well on what was required and made for an exceptional experience. The Dean Team coordinated well on what was required and made for an exceptional experience. More
by OneNp
Employees Worked With
Connor Bemis
