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Dean Team Volvo Cars of St. Louis - Service Center
St. Louis, MO
94 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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94 Reviews of Dean Team Volvo Cars of St. Louis - Service Center
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January 03, 2013
UPDATE: Matt Newbold, the service manager, called me today and did a good job to made things better. I will be giving them a chance to earn back my business. At best they suffer from poor communicat today and did a good job to made things better. I will be giving them a chance to earn back my business. At best they suffer from poor communication, and more likely are just full of bs. Had my 2008 Volvo S80 T6 AWD towed there because car would not start and key would not come out of ignition. Service department called me after 2 days trying to diagnose saying corroded negative battery terminal and needed $300 software upgrade. First of all, negative terminal was not corroded, at least not much. I know this because I charged the new battery and put jumper cables on the car immediately prior to having it towed. Secondly, why would it take them 2 days to diagnose a battery terminal? Paid the $300 for the software upgrade and called Volvo customer service. When VCS contacted dealer, the facts suddenly changed. Now it was a corroded battery cable and the software they installed for free. Really? That's news to me. Overall, if the cable was bad, and they charged me to change it, then the $300 is probably OK. But like I said, at best they are guilty of very poor communication. Left a bad taste in my mouth and I would not return to this dealer for service or to buy a car. More
by proth
Employees Worked With
Matt Newbold
Helpful January 19, 2012
From the purchase of my Volvo S80 in 2005, to all of the servicing of my vehicle along the way, I highly recommend Weiss Brentwood Volvo. True professionals, and they respect their customers. It's always a servicing of my vehicle along the way, I highly recommend Weiss Brentwood Volvo. True professionals, and they respect their customers. It's always a pleasure doing business with them. More
by S80customer
Employees Worked With
Keith and Diane
May 21, 2011
I have been very happy and pleased with all of my interactions with Weiss Volvo. I actually purchased by Volvo from another dealer in St. Louis but switched to Weiss Volvo for all of my routine main interactions with Weiss Volvo. I actually purchased by Volvo from another dealer in St. Louis but switched to Weiss Volvo for all of my routine maintenance and service. I have an S60 and love that all the scheduled maintenance for the first 5 years is free. The experience here had been over 100 times better than the service department at the (other) dealership I purchased the vehicle from. I'm glad I switched. I am always greeted with a smile and the Service guys take time to answer all of my questions. My car is in good hands and I don't have anything to worry about when I'm there. They always have a loaner if I need it and they have Saturday hours too. I would recommend this dealer to a family member or a friend. More
by StlVolvoGuy84
Employees Worked With
Everyone
March 05, 2011
Keith in the service department worked to resolve an issue with my 2004 XC90 and was able to get Volvo to pay for 100% of an expensive repair without me even asking him too. I have had other very good issue with my 2004 XC90 and was able to get Volvo to pay for 100% of an expensive repair without me even asking him too. I have had other very good experiances with the service and the sales areas. I will always use Weiss Brentwood Volvo for sales & service. More
by djevans99
Employees Worked With
Kieth
