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Decorah Chevrolet Decorah Chrysler

Decorah, IA

4.8
32 Reviews

1815 State Hwy 9 East

Decorah, IA

52101

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Showing 32 reviews

December 30, 2021

I live out of state and they were very helpful courteous and would respond promptly Zach did a few video walk around s even showing me the under carriage and the top of the truck Amazing More

by Diane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
August 23, 2021

Bought a truck from this dealership used. Salesman and finance guy was great. However I now own a truck that is a paper weight. Got about 500 miles on it and now it needs a engine. Truck looks to have bee More

by albertsandsonsinc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amy Boehm
July 27, 2021

I really liked there location.Decorah has a lot to offer and not only needed a oil change but also needed Wal-Mart and Decorah Chrysler helped me with a loaner so I could get to wal-mart.Much Appreciated! S More

by kfish63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Boehm
June 02, 2021

Took over a month to fix our car. Cost of service was much higher than quoted. Never offered a loaner while our car was being fixed. Check engine lights came back on as soon as we left the lot. Said they More

by Malibu13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Center
November 17, 2020

I have been very pleased with Lucas Bergen. He always gets back to me. My last purchase was for a SUV for my daughter. He worked with us to get the cost of the vehicle in her price range. I always feel b More

by Dno
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Bergey
October 07, 2020

The service department provided speedy service and the staff was very friendly. Thank you for your assistance. I will plan to be back for future service. More

by MK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
August 13, 2020

Very easy to work with. Salesman was very helpful and service was very prompt and helpful Problem was diagnosed and fixed promptly and at no cost to me More

by gswade
Recommend Dealer
Yes
Employees Worked With
Zach
May 19, 2020

Bought a car from Decorah Chevrolet Cadillac with no pressure to purchase the vehicle. They got out payments where we wanted them and drove it home the same day. More

by Missy
Recommend Dealer
Yes
Employees Worked With
Zach Albertson
January 09, 2020

poorest service that I have ever been to 1.5 hours to change oil. then didn't do the check engine light that was requested at the time of appointment. was told no big deal make a appointment again More

by ron
Recommend Dealer
No
Employees Worked With
Amy Boehm
Jan 10, 2020 -

Decorah Chevrolet Decorah Chrysler responded

Ron, we are sorry to hear you and your wife were unhappy with the service. We were able to do a time check and it looks like it was slightly over an hour for your service which did include the oil change and Engine light diagnostic. That is average time and we were able to find an electrical issue. Unfortunately, we were not able to fix that while you were here as it was 5pm, the techs were leaving and we needed more time to find just where the electrical problem was. If you'd like to call and discuss this further, we'd be happy to help in any way we can. you can speak with our general manger Shane or email at shane@karautogroup.com

January 09, 2020

They were ready for me when I came and finished the service in good time. And the service was done well and carefully explained when completed. More

by ylvisari
Recommend Dealer
Yes
Employees Worked With
Service manager