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Decorah Chevrolet Decorah Chrysler

Decorah, IA

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33 Reviews

1815 State Hwy 9 East

Decorah, IA

52101

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Showing 33 reviews

January 09, 2020

poorest service that I have ever been to 1.5 hours to change oil. then didn't do the check engine light that was requested at the time of appointment. was told no big deal make a appointment again More

by ron
Recommend Dealer
No
Employees Worked With
Amy Boehm
Jan 10, 2020 -

Decorah Chevrolet Decorah Chrysler responded

Ron, we are sorry to hear you and your wife were unhappy with the service. We were able to do a time check and it looks like it was slightly over an hour for your service which did include the oil change and Engine light diagnostic. That is average time and we were able to find an electrical issue. Unfortunately, we were not able to fix that while you were here as it was 5pm, the techs were leaving and we needed more time to find just where the electrical problem was. If you'd like to call and discuss this further, we'd be happy to help in any way we can. you can speak with our general manger Shane or email at shane@karautogroup.com

January 09, 2020

They were ready for me when I came and finished the service in good time. And the service was done well and carefully explained when completed. More

by ylvisari
Recommend Dealer
Yes
Employees Worked With
Service manager
January 09, 2020

Poor service department. Made an appointment to have three specific things done to vehicle, ended up service department only had time to do one task. More

by Tk
Recommend Dealer
No
Employees Worked With
Amy Boehm
Jan 10, 2020 -

Decorah Chevrolet Decorah Chrysler responded

TK, I'd like to look into this further and help remedy the situation if possible. Please reach out to me at amy@karautogroup.com

August 09, 2018

Great Customer Service One of the best experiences I’ve had at a car dealership, Zach went out of his way to accommodate my needs, by staying late after hours and working wi More

by Bhaffner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Albertson
February 09, 2018

Quick and easy Buying my car was a great experience, it was quick and to the point. I was very happy with the experience. Thank you all for your help More

by Kel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Vick and Travis Jensen
December 28, 2017

Nice Job Zach! We recently had been looking for a late model used Tahoe or Yukon that was flex fuel. I went on line and filled out a questionnaire on car trader or More

by FLEX FUEL BUYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Albertson, Travis Jensen
November 06, 2017

Recent family SUV purchase I recently purchased an Acadia from Decorah Chevrolet. I worked with both Shane and Zach over the phone. When it came to the visit and ultimate purcha More

by Kmg123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane and Zach
August 14, 2017

Dishonest sales techniques, will never buy there again. Sent out false promotions and would not honor what they said would be their prices. The sales manager said they use this technique to get you in the More

by Johnh
Recommend Dealer
No
Employees Worked With
Vick
Aug 15, 2017 -

Decorah Chevrolet Decorah Chrysler responded

We are sorry you feel that way John, Mailers are sometimes hard because they assume your vehicle is in a certain condition with certain mileage and as you know, everyone drives their vehicle differently. We apologize for the inaccurate information you were provided. That is why we clearly include disclaimers on all our mailers - however, we'd like to try to make it right with you and have better communication next time if possible. Feel to reach out if you'd like.

July 13, 2017

Two thumbs up!👍🏽 Great staff to work with! Working with my busy lifestyle, paperwork ready to go when I arrived. NO high pressure sales OR relentless phone calls! Min More

by Jenirae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Jensen
July 10, 2017

Personalized Service Our sales representative asked questions and listened to responses to identify our needs and preferences, then he explored possibilities to identify t More

by Customer4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Albertson
Jul 11, 2017 -

Decorah Chevrolet Decorah Chrysler responded

Thanks for the great review! It was a pleasure working with you as well! Let us know if there is anything else we can help you with!