I was shopping online for a late model BMW hardtop convertible within a 500 mile radius. I live on Long Island and was happy to travel for the right car.
DAM had two 428i’s in inventory that were both priced more competitively than others on the market. I worked with Phil Chancey, in sales, who was very professional, cooperative and informative in educating me about the car. We had several phone calls going through great detail as to what was included and not included in the car as well as going through the Carfax report which he supplied. Phil had gotten gotten me comfortable that this car had the desired features and was in a condition that was good enough for me to make an offer on the car subject to physical inspection and test drive. There was no negotiating price from the listing online. That in itself isn’t so bad because the price was a very fair price to begin with. My only comment here is that it would have felt a little better, as a buyer, had I gotten something off the asking price. There was also approximately $700 in fees related to destination, preparation and Massachusetts state fees that came up fairly late in the discussions. I found this somewhat annoying but even with the fees, the car was still a very good deal so I agreed.
I drove up to see and hopefully purchase the car… It was there waiting and looked great. Went for a test drive with Phil which went very well as Phil took plenty of time to explain how different features worked.
So I decided to move forward with the purchase. The office manager, I believe his name was Moe, was very helpful having all the paperwork filled out including the New York registration form. At this late stage I noticed there was only one key for the car which I found very annoying. Phil and Moe, sensing my frustration were quick to make a an adjustment to the price to compensate me for the missing key. I really appreciated that gesture and it was clear to me they were very interested in making this a pleasurable experience.... which it was.