Had a bad experience with a sales rep down the road so stopped by. Tim came right out to talk with me. He was very respectful and listened to "an older single female". Even though he was new to the sales crew, he was very knowledgeable and worked with me for a couple of hours to find exactly what I had in mind. L.E., the finance guy, had everything together to go over when I came in to sign. He took the time to explain all aspects, evendors had a movie to watch - but alas, no popcorn!. So all on all, I had a great experience and have a 2018 Ford Escape, even though it wasn't what I thought I wanted.