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Del Toyota - Service Center

Thorndale, PA

4.4
1,619 Reviews

1,619 Reviews of Del Toyota - Service Center

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April 15, 2019

Airbag replacement under warranty and an oil change. This dealership is one of the best in their treatment of their customers. I have purchased two cars and leased one in the past eight years, and I have More

by Tflick3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Apr 15, 2019 -

Del Toyota responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 15, 2019

emergency battery replacement Excellent response to an unexpected problem. Pat worked me into the schedule ASAP and everything was taken care of in short order and I was back on my More

by JHHJSH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Solomon
Apr 15, 2019 -

Del Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 14, 2019

Amazing! Everyone is always polite. The service is quick and friendly. I recommend them to everyone!! They go out of their way to help you and make sure you le More

by Lady Alustrial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gomez, Mike Naegele
Apr 15, 2019 -

Del Toyota responded

Thank you for the great review, Lady. Please come visit us if you need anything else, be it service or sales. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 13, 2019

It took way longer than projected My car was finished sitting outside and I had to wait an hour to get it from the service department. The service manager was rude and the other servic More

by Jz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont remember if the service guys name was mike, Mike Naegele
Apr 22, 2019 -

Del Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 13, 2019

Friendly I have always had a great experience at Del Toyota. When I called to make an appointment the receptionist even told me of an online coupon I could use More

by Just Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Apr 15, 2019 -

Del Toyota responded

Julie, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Del Toyota for your vehicle needs. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 11, 2019

A very good experience I came in with a noise problem and it was diagnosed and fixed on a timely manner. I was able to wait for the car. The service was outstanding as usual More

by SANDER1601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Del Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 10, 2019

Inspection and brakes Michael was very professional and did a great job on the car. Would come go back to Michael for any service on the car. Thank you! More

by nferrari88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Thomas
Apr 10, 2019 -

Del Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 09, 2019

Vehicle Inspection/Oil Change The service department at Del Toyota in Thorndale, PA is the best! Friendly, professional desk clerks and also my one and only tech that works on my More

by LYNE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic (service manager) and Victor (my tech), Mike Naegele
Apr 09, 2019 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 03, 2019

Maintainence Fixed issues. Very speedy new brakes feel great Would reccomend to snuone who needs service done to their vehicle in a timely manner.seat issue is go More

by TIMURRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Murray , Mike Naegele
Apr 03, 2019 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 31, 2019

Super Speedy Service I had a drop-off scheduled for last Saturday and my Friday cleared up a bit. I called Del to see if I could switch my appt date and time. They were More

by LAZANDTAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Apr 01, 2019 -

Del Toyota responded

Thank you for your kind words! We are happy to hear our service team took care of you accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

Apr 01, 2019 -

Del Toyota responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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