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Del Toyota - Service Center

4.5

373 Lifetime Service Reviews

2945 E Lincoln Hwy, Thorndale, Pennsylvania 19372

373 Reviews of Del Toyota - Service Center

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June 13, 2019

"Not Satisfied - Could have been much better"

- Ben

I recently moved to this place and this was first visit to Del Toyota. I had my Oil Change, State Inspection and Emission Inspection scheduled in this appointment. My service advisor was Jerry Dyson. After the work is done and payment complete I found that Not a single coupon / discount offered by Del Toyota Dealership have been applied into my work bill. I have been before with more than 5 Toyota Dealerships (bought my Toyota car in 2011) and always and every time the advisor made sure all the coupons are applied just to make sure that customer get the best benefit and experience. But this did not happen here. Dealership person is the best who can let me know about the coupons what their dealership is offering, right? In my next appointment when I went to replace my battery and informed him, he was reluctant. Gave me a courtesy discount which was much less than what I was eligible for. Wow! According to him I have check the website and take the print out to show him, only then he would think about it. On the other hand, for the battery this gentlemen Mark Beury let me know that there is a ongoing discount, took printout and specifically wrote down on the estimation to make sure I get that. Trust me, I want this guy to my advisor. If an advisor inform the customer that a discount is on, trust me customer would appreciate that. You have to go a mile beyond your regular work responsibility.

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Recommend Dealer
Yes
Employees Worked With
Jerry Dyson, Mark Beury
June 12, 2019

"Questionable service time"

- jps1ping

Hard to believe that it took 4 hours to perform diagnostic test on a sensor light issue with today’s current equipment and technology. I could believe 2 hours, but not 4

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Yes
Employees Worked With
Jun 13, 2019 -

Del Toyota responded

We appreciate you sharing the feedback regarding your recent service appointment. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 12, 2019

"Helpful staff"

- cbwar

Great service with really professional staff. I had a question about parts for a new truck we purchased. Could not have been more helpful and nice.

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Yes
Employees Worked With
Jun 12, 2019 -

Del Toyota responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 11, 2019

"Nice and quick. "

- Bearman

You guys need to begin washing and cleaning the interior. I switched from Lexus to Toyota and will probably switch back in two yrs because of their outstanding service.

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Yes
Employees Worked With
Jun 12, 2019 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 10, 2019

"Very happy"

- Jac923

Dealt with Jerry on recall for my frs great experience was very helpful and pleasant the whole time. Would definitely recommend others to your dealership and will. Thank you Jason

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Yes
Employees Worked With
Other Employees : Jerry
Jun 11, 2019 -

Del Toyota responded

Thank you! We appreciate you taking the time to tell us that you are a happy customer. It was our pleasure doing business with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 07, 2019

"Toyotacare & Inspection appt"

- Shawn B.

I’ve never had any problems with Del. I’m in-and-our quickly, the waiting area is comfortable, and the work/service is top-notch.

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Yes
Employees Worked With
Jun 11, 2019 -

Del Toyota responded

Thank you so much for taking the time to share your feedback with us, Shawn. I am happy to hear that you were pleased with our customer service and facilities. Please always feel free to reach out if you need anything – be it sales or service! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 07, 2019

"Happy repeat customer!! "

- INFERRARO1214

Del takes good care of my car. It’s almost a year old and I just love everything about it! Including the service I received. This is my second RAV4 from Del too!

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Yes
Employees Worked With
Jun 11, 2019 -

Del Toyota responded

We love hearing from our happy customers so thank you for taking the time to write this glowing feedback. Please remember that we're always here to assist you with any future vehicle needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 06, 2019

"Good service "

- RAMON71

So far I've always been happy and satisfied with our service we get at Del Toyota. Keep up the good work. What might get me bothered is in the last month I had to do about 5 of these reviews. I think it's a little too much !

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Yes
Employees Worked With
Jun 06, 2019 -

Del Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 05, 2019

"I was blown away by whole experience at Del Toyota ! "

- PVR464

I have a 2009 Tacoma that I bought used with 64000 miles on it. Developed a vibration in the driveline at about 95000 Miles. I did some research online about this problem and discovered there was some extended warranty on some of these problems. I spoke with Matt in service department. He had his mechanic Mark Check it out very quickly. Then they informed me that my driveshaft was bad and they would replace it at no charge to me.. They also discovered some rust damage on the frame and offered to replace the truck frame at no charge to me . I am so glad I went to Del Toyota!! Their competitors are going to have a Hard Time competing with the kind of service! Thank You Del Toyota!

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Yes
Employees Worked With
Matt Bomberger and Master Mechanic Mark . I hope I got the names right!
Jun 06, 2019 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 05, 2019

"No problems or issues"

- ps5666

Worked with Domenic S He was very helpful and a pleasure to deal with. Needed to replace the drivers side mirror on my vehicle . He helped order the part and make the appointment to have it installed.

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Recommend Dealer
Yes
Employees Worked With
Domenic Saia
Jun 06, 2019 -

Del Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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