Back

Del Toyota - Service Center

Thorndale, PA

4.4
1,617 Reviews

1,617 Reviews of Del Toyota - Service Center

Sort by
November 06, 2018

Prompt and excellent service. The service required was explained to me and done within a timely manner. Suggestions for future work was given to me as well as costs. More

by MARY James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 07, 2018 -

Del Toyota responded

Hi Mary, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Del Toyota. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 06, 2018

apparently my time isn’t valuable to Dell I sent my Tundra in for a bumper bracket recall. The tow package plug was just set in the bumper. Maybe they can get it right the second time. When More

by Rasav99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Naegele
Nov 07, 2018 -

Del Toyota responded

I’m sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience. I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 04, 2018

Very professional and very comfortable Everybody was very professional and the waiting room was very comfortable. I also was in and out very quickly. All the staff was knowledgeable and co More

by SHILOHSHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 05, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 02, 2018

Please experience and nice waiting area My experience with Del Toyota Service has been very good so far. I just ended my 2 year new car covered maintenance warranty so I hope to continue to More

by ToyotaDan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember
Nov 05, 2018 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 30, 2018

Always a good experience. Del Toyota helps to keep my vehicle in great shape, extending the life of my car. The service is good and the wait for service is not unusually long. More

by REVCHELE53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerald Dyson
October 28, 2018

Service My truck was due for its oil change. The service adviser took my truck keys. They took my truck back to be worked on. When my truck was done they went More

by SEANB872000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Fizpatrick
Oct 29, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 25, 2018

People are great, operational process needs Improvement I had a few bobbles with scheduling and a loaner car that should not have happened. Overall the quality of the work is excellent but I suggest that th More

by REEDAP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 29, 2018 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 25, 2018

Efficient and professional. Jerry in service is always very thoughtful, honest, helpful and professional. I've never had a problem. Estimates for service work are always accurate More

by TATUMT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson, Ed Torres
Oct 29, 2018 -

Del Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 22, 2018

Service center I only had my car for a few days and wondered why my one tire keeping losing air. Scheduled for service, went in and with an hour found out I had a na More

by CCHRESTOTHOLOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I'm horrible with names
Oct 23, 2018 -

Del Toyota responded

CCHRESTOTHOLOS, we are so glad we could take care of all of your needs at Del Toyota. Thank you for giving this feedback; we will be sure to share it with the team! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 19, 2018

excellent service Always polite and great workmanship. I would recommend this dealership and their service. Would not take my highlander anywhere else. Answers all my q More

by Sharon49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry from service
Oct 22, 2018 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

...
142
...