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Del Toyota - Service Center

Thorndale, PA

4.4
1,617 Reviews

1,617 Reviews of Del Toyota - Service Center

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September 06, 2018

oil change and rotation of tires Pat was amazing to work with.. She is always very helpful and pleasant, whenever I call... Right now, my son is looking to purchase a Toyota sienna More

by BA0307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Sep 10, 2018 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Pat was able to provide an efficient and overall positive experience. We look forward to helping your son purchase his Toyota Sienna as well! Until then, take care! All the best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 25, 2018

Replaced my 2013 CAMRY i WAS ABLE TO NEGOTIATE A DEAL WHICH IS FINANCIALLY DOABLE FOR ME. DEREK WORKED WITH ME TO GET A PAYMENT PLAN i AM COMFORTABLE WITH. i LOVE THE SAFET More

by CABOTCOVE70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Brittany Mcdaniel, Mike Naegele, Derek Thrailkill
Aug 28, 2018 -

Del Toyota responded

We're pleased to hear that our team could get you into a safe new car and that everything went very smoothly. We hope to see you again in the future! Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 21, 2018

I hate these questionnaire I dropped off the night before they got it in early in the morning and he called me right away. Phone manners were very nice would definitely return More

by EPPURCELL54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know who the guy was that worked on my car it is on the records he was very nice and explained everything to me
Aug 24, 2018 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 20, 2018

Service center is awesome. Always a great experience. They explain everything in detail. Every person I have dealt with are friendly and courteous. Will conti More

by LisaN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 20, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 19, 2018

Maintenance service Speedy yet professional , as usual. Could do without the tv , no one watches it and can’t hear it anyway . Ppl talk too loud on their cell phones like More

by BERNB32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Burey
Aug 19, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 18, 2018

Service of Camry The team was easy to work with and offered great advice for the car. Mike is an excellent service representative and great representative for your com More

by MMELLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 19, 2018 -

Del Toyota responded

MMELLET, it was a pleasure to work with you as well! Thank you for choosing Del Toyota and leaving us this very kind review. We look forward to assisting with any future automotive needs! Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 17, 2018

Disappointed I have always gotten great service until this new car. Additions to the new car were done later than offered. The service lost a key to a cargo box th More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't know most names of the service people involved
Aug 19, 2018 -

Del Toyota responded

Hello Carol. Thank you for alerting us to this issue during your last visit. Our top priority is delivering 100% customer satisfaction and I am very sorry to hear things did not go as well as usual. I would really appreciate the chance to speak with you regarding this matter as your satisfaction is of the utmost importance. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 12, 2018

Fast and free Came in for service at 8:15 and out in under an hour..They also ordered warenty part for drivers side seat panel. Greeting person was very curtious. More

by JSTANG51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 14, 2018 -

Del Toyota responded

I'm glad your service went well! If you have any questions about the work that was done please feel free to contact me! Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 11, 2018

Nice facility but had to wait three hours for an oil change I arrived at 8 am for a 5,000 mile check on my Tacoma. Included an oil change. Didn’t get out until 11. Had to ask someone at 10 am how much longer th More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 14, 2018 -

Del Toyota responded

Dave, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact us at your earliest convenience. We look forward to speaking with you soon. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 11, 2018

On time and done correctly. The main reason I come back is because of your service department. I taught Jerry in school and know he will take care of me.When Walt left I was goin More

by BBERTOLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbie Hamid, Ed Pollock
Aug 14, 2018 -

Del Toyota responded

Your great feedback truly made our day! Jerry and Ed work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver! We look forward to making sure that you enjoy your car for many years to come. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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