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Del Toyota - Service Center

Thorndale, PA

4.4
1,601 Reviews

1,601 Reviews of Del Toyota - Service Center

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November 02, 2020

Good service , I hope they can lower their service prices especially for the maintenance service to be reasonable so this will encourage me or any other customer to make the service at Del Toyota shop . More

by Lamey Makkah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There was a young lady I dealt with I don’t remember her name at the service department was excellent my, Ed Pritchard
Nov 03, 2020 -

Del Toyota responded

Lamey, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 29, 2020

The guy jack The service desk guy is unprofessional and should be fired for his way of talking with customers I don’t think I’m going to service my car there ever again More

by TAKIALI302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Nov 02, 2020 -

Del Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 29, 2020

Jack and your team always do a great job,thank you. I have nothing to add. I have nothing more to say . Good bye for now More

by GYARNALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack in seevice, Abbie Hamid
Nov 02, 2020 -

Del Toyota responded

Thank you for your great review! We're glad to have Jack on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 28, 2020

Service was prompt and advice was informative and helpful. Waiting area was clean and comfortable. I will definitely be back again in the not too distant. Future. More

by SUST205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 29, 2020 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 27, 2020

Service received was perfect, positive attitude of customer service, politeness and transparency. Waiting time was not too long and while waiting, you don’t even know you have waited that much. More

by Jerffson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 29, 2020 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 24, 2020

Courteous and knowledgeable staff . Nice waiting area and kept neat. Timely reminders sent via emails . Good and reasonable price on service . Accessible to train station and conveniently located. More

by PPUTTAPARTHI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 27, 2020 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 09, 2020

My experience with Del Toyota has always been a positive one from the first day I purchased my Toyota from Abbie, who was a great salesman! Everyone is always willing to assist you throughout whatever your More

by debjones105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle Drivers were awesome as well!!, Abbie Hamid
Oct 13, 2020 -

Del Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 07, 2020

Always get awesome service , repairing my 8 year old truck for free. Toyota standing behind their products. Vehicle always ready when I requested it. Thanks More

by BLAKESFL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 09, 2020 -

Del Toyota responded

Thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! We appreciate your business! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 02, 2020

They have always been professional and courteous to us from the service department to the cashier to the young man who drives your car right to you when you pick it up. More

by horseroomjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 06, 2020 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 30, 2020

Brought vehicle for basic service and tires. Easy for scheduling. Very nice facility if need to wait for vehicle. Reasonable price for service and tires. Everyone I have dealt with personable and easy to More

by ddoughertylaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 01, 2020 -

Del Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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