Deland Kia - Service Center

Service was excellent as usual. Staff was friendly and efficient. Overall a great experience. Thank you Staff was friendly and efficient. Overall a great experience. Thank you More

I pulled up as a walk-in, and once that was stated, I was told "get out and go inside." Never have i been spoken to so rudely when coming to get service. Mr. Cruz was my service advisor. Today I was charged told "get out and go inside." Never have i been spoken to so rudely when coming to get service. Mr. Cruz was my service advisor. Today I was charged for a tire rotation and balance. I've been coming to this dealership for years since I purchased the vehicle and was told I am apart of some package and have never paid for those services. Suddenly, today is different. I was quoted and signed a price of $69. Once the service was complete I was will for $86. Looking over the bill I was charged for random hazardous disposal and part fees? It was a tire rotation and balance? I'm confused what warranted those charges. Despite that, Cruz didn't return my keys, or cash me out. After several minutes he comes back and says "here" and walked away. Left me to go find my own vehicle in the lot. Oh and I didn't get a milage due sticker on the car for the next oil change. Left feeling like crap. I've never had such an awful experience at this dealership. The only reason I still drive a Kia is for the Deland Service Department. I like in Daytona Beach, and drive the extra 20 minutes for this dealership. That single experience on 1/4/2024 has pushed to want to trade in the car and just go buy something else elsewhere. More

I love coming here to have my car serviced. The customer service is always top notch. The customer service is always top notch. More

I have bought 6 KIA'sat this dealership and have been very happy they treat u excellent...awesome service department... very happy they treat u excellent...awesome service department... More

Rafael Class had great customer service. My telluride was ready within the time Rafael said it would be ready. I waited for my vehicle and had a cup of coffee from the waiting area, while I My telluride was ready within the time Rafael said it would be ready. I waited for my vehicle and had a cup of coffee from the waiting area, while I waited. More

Robert at Dyan Kia is awesome he goes above and beyond to deliver my car many many miles away and pick up my old Leece. He deserves five stars and a big payday. I’m so thankful to this dealership who’ve been deliver my car many many miles away and pick up my old Leece. He deserves five stars and a big payday. I’m so thankful to this dealership who’ve been purchasing cars from because of Robert for the past five years thank you so much. More

I brought Sorento in for a 54,000 mile check up. I has an appointment, so did not wait long for car to be seen and serviced. I has an appointment, so did not wait long for car to be seen and serviced. More

La atención fue muy cortes. No hubo presión para comprar. El vendedor fue muy profesional. No hubo presión para comprar. El vendedor fue muy profesional. More

Dealer rep had great customer service. Car was ready within the time rep said it would be ready. Waiting area was clean and had coffee and vending machines. Car was ready within the time rep said it would be ready. Waiting area was clean and had coffee and vending machines. More

I don’t feel welcome; more like an inconvenience for the employees. I get the run around because helping me and fixing my car is the last thing they want to do. employees. I get the run around because helping me and fixing my car is the last thing they want to do. More