Deland Kia - Service Center

Had a terrible experience at Deland Kia, pushy sales staff attempting to badger you into trading in your poor quality car sitting in their repair bay for what is most likely another poor quality Kia. staff attempting to badger you into trading in your poor quality car sitting in their repair bay for what is most likely another poor quality Kia. I've decided to add some additional context; so that this isn't just brushed off as seething. I also wanted to document some of the issues so that way a savvy buyer may ultimately try to see some trend between the negative reviews. 1 year into owning a brand new 2020 Kia Forte the battery needed to be replaced. ($250). 1.5 years into owning a brand new 2020 Kia Forte (from Deland Kia) the A/C stopped working. We then tried adding coolant, or this and that (at our expense) but ultimately it would give out after a couple weeks or months. ($2685). 2 years into owning a brand new 2020 Kia Forte the key becomes finicky and likely needs to be replaced ($730) dollars. So now we've gotten to the point to be able to leave the car at the dealer ship while they do their $200 diagnostic. But leading up to the appointment a sales person calls to ask about trading in our now 3ish year old car. I tell him potentially in 6 months or so we will be looking for something bigger. (This was probably my biggest mistake.) It turns out that they repair that's needed is a completely new Evaporator core. Surprise surprise were over 60k miles and that has likely been the issue all along. But don't fret, for $2685 they will replace it and that will probably resolve the issue. But do I really want to put 3k more into a car that probably isn't worth 10k now? I don't know, I'd like to think about it. So in an attempt to bring the car home to make that decision in the comfort of our house my wife is berated and made to feel so uncomfortable about leaving the car there that she needs to call me while I'm at work to say shes uncomfortable trying to leave. More

Staff very helpful, nice, knowledgeable, fast service, clean and nice facilities, specially the waiting area with comfortable seating, restrooms and coffee. clean and nice facilities, specially the waiting area with comfortable seating, restrooms and coffee. More

Always an excellent experience at Deland Kia, they always take care of you every time you go there. take care of you every time you go there. More

Did not acknowledge our Appointment, Waited Over 2-hrs 😢 Others Went Ahead Of Us 😓 Sad 😢 Others Went Ahead Of Us 😓 Sad More

Awesome, when I got there in the am, it was like they were waiting for me. were waiting for me. More

The customer service team is very helpful and friendly. Definitely I’ll come back for my next service Definitely I’ll come back for my next service More

Excellent Service, extremely likely, Excellent customer service and the wait time is normal and very responsibly service and the wait time is normal and very responsibly More

Fast and quick service answered my questions Matt was my service man at the counter thank you service man at the counter thank you More

I had my free oil change and it didn't even take an hour. Everyone at this dealership is friendly and helpful. I always buy my cars from here. Everyone at this dealership is friendly and helpful. I always buy my cars from here. More

excellent detail and service with bree baldwin timley manner and exp;antion of service and parts manner and exp;antion of service and parts More