Dellen Chevrolet GMC

Simply the best This is our 10th vehicle we have purchased from Dellen Our salesperson, Linda Mabee has sold us every one of those vehicles and we would not buy fro This is our 10th vehicle we have purchased from Dellen Our salesperson, Linda Mabee has sold us every one of those vehicles and we would not buy from anyone else. We know we get the best deal we can get and the service after the purchase is fantastic More

Good car service, poor customer treatment The services my car received (tire rotation and oil change) were satisfactory. How I was treated as a customer was disappointing. My grandfather works The services my car received (tire rotation and oil change) were satisfactory. How I was treated as a customer was disappointing. My grandfather works at Dellen, and he and I both signed when I got my car. However, I was the one who scheduled this appointment and brought the car in, and I left my personal phone number for them to call when it was done. I was told it should only take 45 minutes, so I waited in my grandfather’s office during the appointment. After an hour, my grandfather called and asked if his granddaughter’s car was ready, and he was told it was on the rack. After an hour and a half, he got a call saying his car was done, even though I was the one who brought the car in and gave them my phone number. When I went to the service station to get my car, the two men working did not acknowledge me and kept working on their computers. After two minutes of silence, one of the men finally said he would be with me shortly. When one of the workers finally asked what I needed help with, he was shocked when I told him I was here to pick up my car. The paperwork he printed out only had my grandfather’s name on it, even though I gave them my personal information when I brought the car in. I understand that I am a young female, but being treated like a helpless girl who has no business at a car dealership is unacceptable. I am glad this appointment was free, because I would not be happy paying for service when treated this poorly. More

Awesome Thank you for the great service. We felt very comfortable. The service was awesome. After driving from New Castle, we were very pleases with the servi Thank you for the great service. We felt very comfortable. The service was awesome. After driving from New Castle, we were very pleases with the service. More

Service experience They called the wrong person when my car was done and an hour and half is a little long for oil change and tire rotation when you have an appointment They called the wrong person when my car was done and an hour and half is a little long for oil change and tire rotation when you have an appointment More

Great new car buying experience! Doug made it it easy to buy a new car. Process and paperwork organized and explained well. Dellen gave me a good value on trade in. Doug made it it easy to buy a new car. Process and paperwork organized and explained well. Dellen gave me a good value on trade in. More

Excellent Customer Service Service Center was excellent. Ordered some accessories for my truck. Discovered that GMC had sent me an accessory discount right after my order. De Service Center was excellent. Ordered some accessories for my truck. Discovered that GMC had sent me an accessory discount right after my order. Dellen stepped up and honored the discount; agreeing that whether I ordered from them, or thru GMC, I should get the discount. They have my business for life! More

Great sales person ! Terry Beeson Everyone was very nice and easy to work with. Enjoyed working with Terry. He went out of his way to make sure we were pleased. Everyone was very nice and easy to work with. Enjoyed working with Terry. He went out of his way to make sure we were pleased. More

Pleasant Purchasing Experience I appreciated the professionalism of the salesman who assisted me in buying a new Buick SUV. He was very knowledgeable, helpful and worked to get me I appreciated the professionalism of the salesman who assisted me in buying a new Buick SUV. He was very knowledgeable, helpful and worked to get me the best price for the vehicle I wanted. More

Awesome customer service! Took my Saturn in to get a radiator hose replaced. It's sometimes hard to get parts since Saturn's aren't made anymore. It was going to be next day Took my Saturn in to get a radiator hose replaced. It's sometimes hard to get parts since Saturn's aren't made anymore. It was going to be next day before they could get the part, but they were able to find one later that day and it was replaced and ready to go same day! Have always had a great experience @ Dellen's! More

Outstanding repairs and service! Great experience! The Dellen staff updated me in detail as they investigated the damage to my car. The technician showed me the specific issues. Matt Great experience! The Dellen staff updated me in detail as they investigated the damage to my car. The technician showed me the specific issues. Matt and Rick worked with me to evaluate options. They were very transparent and helpful. I greatly appreciated the loaner car they provided, since it minimized the disruption to our lives. Matt even came running over with my garage door opener that I'd left in the loaner car when I returned it. Although needing car repairs is never a good thing, I came out of the experience actually feeling extremely positive and grateful to have them here. More