Dellenbach Motors

I normally don't leave a negative review, but my experience with the service department (Abel S. and Ryan H.) at this dealership has been frustrating enough that I feel other customers deserve to kn experience with the service department (Abel S. and Ryan H.) at this dealership has been frustrating enough that I feel other customers deserve to know. We brought in our vehicle for a vibration issue that has been ongoing for months. The dealership kept the vehicle for several days on multiple occasions. Supposedly, they ran diagnostics and involved GM TAC but since they couldn't find the issue, they chalked it up to a "normal characteristic of my 2024 Escalade. Our concern was not taken seriously, and they kept referring to it as a noise when we repeatedly told them it was a vibration we were feeling not hearing. It genuinely feels like the moment they couldn't find the cause, they stopped trying and fed us with contradictory statements. For a luxury brand dealership, this level of service, transparency and accountability is far below expectations. STEER CLEAR! More

I just brought our Cadillac in for our first oil change since buying this CT5. I was very impressed with the dealership and especially our Service Advisor, Bryan Durfee. He helped with makimg sure blue-to since buying this CT5. I was very impressed with the dealership and especially our Service Advisor, Bryan Durfee. He helped with makimg sure blue-tooth was set for this CT5, explaining some features of the Cadillac. My car will always be there for each service... More

Worst customer service experience ever. 6 months getting the run around on a simple little trim piece that should be covered under warranty and I can't get an answer from the dealer or GM 6 months getting the run around on a simple little trim piece that should be covered under warranty and I can't get an answer from the dealer or GM themselves. Promised call backs never happen, weeks between any updates, and the updates never include any progress. I think they just want to screw you around long enough to where you give up and go away. More

Nice friendly family owned dealership that has been in the community for many decades and strives for customer care and satisfaction the community for many decades and strives for customer care and satisfaction More

I had a wonderful experience working with Ben and Nick Myers. I am so happy that I found a vehicle. There was a little issue with my car at the beginning, but Nick had no problem into reaching out to the Myers. I am so happy that I found a vehicle. There was a little issue with my car at the beginning, but Nick had no problem into reaching out to the correct people and fixing them as soon as I asked. Nick definitely kept me in the loop every step of the way, if it was by text or call he was on top of it! We live out of state and Nick even drove the extra miles to bring my vehicle to me. We definitely will be purchasing our next vehicles here! I highly recommend Dellenbach Motors!! Let them know that I (Marissa Medina) sent you! More

The repair work on my truck was completed before the estimated work completion date I was given at the time of drop off. estimated work completion date I was given at the time of drop off. More

Helpful staff and the service is always very good and they thoroughly explain all of the work done on your vehicle. they thoroughly explain all of the work done on your vehicle. More

I saw a truck that caught my eye while going passed the dealership. I went in and offered a price on the truck. They gave me a counter offer that was in my price range. So I bought it. dealership. I went in and offered a price on the truck. They gave me a counter offer that was in my price range. So I bought it. More