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Delray Acura

Delray Beach, FL

3.7
869 Reviews

2500 S Federal Highway

Delray Beach, FL

33483

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869 Reviews of Delray Acura

January 28, 2023

RUN! !! Don't walk away from this dealership. It took over 2 months to get my plates registered to my new car. I ended up driving with my old expired plat More

by dmr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Sosa and Manny
Jan 29, 2023 -

Delray Acura responded

Mr. Ryan purchased a vehicle from Delray Acura. Since he lives in Illinois, he made his own arrangements to have the vehicle picked up and sent to his residence. Delray Acura did not set this up, but just facilitated this action as a courtesy. Due to the registration being done out of state, in IL., the DMV took longer than expected. Everything has been finalized. We worked with him every step of the way on this and apologized for the prolonged time. Now Mr. Ryan alleges that he was being charged for items he did not receive. That is 100% false. Mr. Ryan knew and agreed to the added vehicle accessories, which includes tint, edge, door guards and more. We provided a copy of the work RO and his documentation, showing everything was included on the vehicle. We asked Mr. Ryan upon our many communications to include pictures of the vehicle showing these items were not included. We have not heard back from him. He is always welcome to call his salesperson Mr. Fegyner has always been available, as well as his finance manager Mr. Sosa. Thank You

Jan 29, 2023 -

dmr responded

Completely false! I showed the dealership my receipts that I paid in Illinois $1.600.00 worth for exterior protection. It’s funny how the original package that I paid for was mysteriously missing on the purchase agreement, however the $995 was rolled into the sales price. Like I said before. Run!.. don’t walk. Out this dealerships door. It’s nice they are responding now because they had no interest in responding when I had issues with my license plates and title that took months to resolve. Complete joke!

Jan 29, 2023 -

Delray Acura responded

Dan, We welcome you to send photos of the vehicle. The vehicle has the installed benefits, we have the documentation and your salesperson confirmed it before shipping it. Other than this, what can we help you with. thank you

October 24, 2022

I had Good service with sales person, Ron Hirsh. All personnel were helpful & efficient! It was a pleasure doing business there! More

by Adrmuf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Hirsh, Dominic Soltes
Oct 26, 2022 -

Delray Acura responded

Thank you for the review for Delray Acura. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

October 19, 2022

My sales agent Romario Daley made the entire process from 1st phonemail to car pick-up a breeze No suprises Just good service More

by snoskow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romario Daley
Oct 26, 2022 -

Delray Acura responded

Thank you for the review for Delray Acura. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

September 15, 2022

The sales personnel tried to be helpful when we bought our Acura RDX. The service department is terrible. They do not answer the phone, They have only one service that can work on Acura. We had a safet More

by nelly
Recommend Dealer
No
Employees Worked With
Carmello
Sep 16, 2022 -

Delray Acura responded

We're sorry that your recent experience was less than satisfactory. At Delray Hyundai we are committed to providing our customers with a first-class experience. Based on what I've read, we have missed this goal. I want to personally apologize to you for any confusion you've experienced.

August 07, 2022

Attempted to charge nearly $2,000 more than Acura Financial Services on the Lease Buyout. $28,918.99 payoff amount (incl taxes) on the Acura Financial Services website vs. $31,047.06 on the payoff q More

by rpsventureschase
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noro Khublaryan
Aug 10, 2022 -

Delray Acura responded

Ryan, after speaking with the management team and salesperson, the buyout does not include the sales tax, nor the $500 dealer fee. All of this is stated on the contract. We welcome you call Acura to confirm and then we could setup a time to discuss further with our GSM. He will be glad to itemize everything for you.

Aug 11, 2022 -

rpsventureschase responded

There is no confusion. The buyout from AFS was $28,919 with sales tax included. The buyout from Delray Acura was $31,047 with sales tax and $899 dealer fee included (and some other smaller fees). The $899 dealer fee is not stated in the lease agreement. The only thing that remains unclear is why Delray Acura would expect me to pay $2K more.

Aug 14, 2022 -

Delray Acura responded

Ryan, please call AFS and discuss with them the sales tax. Thank you

July 20, 2022

I had an excellent experience with Delray Acura. Ed was well informed and pleasant to deal with. Overall I would recommend Ed and Delray Acura if you are looking for a new car! More

by henrypujol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Jul 21, 2022 -

Delray Acura responded

Thank you for your review! Delray Acura is committed to delivering you the highest quality experience with all your automotive needs.

July 13, 2022

Frank was very informative, answered all my questions. Drove 4 cars before making any decision. Appreciate the attentiveness he showed me and how easy he was to work with. Getting the financial paperwork More

by Jdr2531
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 14, 2022 -

Delray Acura responded

Thank you for your review! Delray Acura is committed to delivering you the highest quality experience with all your automotive needs.

July 12, 2022

Thank you, GSM Manni and Salesman Shawn! Always great service, you guys are the best! More

by Nighderly
Customer Service
Recommend Dealer
Yes
Employees Worked With
Felipe Sonna
Jul 13, 2022 -

Delray Acura responded

Thank you for the wonderful review and for taking the time to share your feedback with Delray Acura. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

July 02, 2022

Great Dealership! I’m a long time Acura leaser, but due to the end of my recent 3-year lease of a 2020 RDX and ever-rising interest rates, I decided to purchase a new More

by Olan-Hill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Weiss
Jul 05, 2022 -

Delray Acura responded

Thank you for the wonderful review and for taking the time to share your feedback with Delray Acura. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

June 08, 2022

Just purchased a 2022 Acura ILX premium aspec package for my son. I was very fortunate to have dealt with Franky D. He promised me the color I wanted. He made the buying process very fast and easy. Also high More

by Dr4gums
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Darrigo, Caleb, and Dominic
Jun 09, 2022 -

Delray Acura responded

DR., Thank you for the review and your kind words. We agree Frank is a true asset to the dealership!

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